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As an Expert in Outbount Virtual Business Sales, you'll handle outbound business sales leads for both new and existing customers. You'll conduct discovery conversations to determine the best T-Mobile products and services for each customer, leveraging your thorough understanding of all T-Mobile for Business offerings. Based on your conversations, you'll recommend wireless solutions, including price plans, data, and enhanced services.
Job Responsibility:
Make a high volume of daily outbound calls to various hot, warm, and cold prospect leads
Perform research to understand customers' unique needs and select appropriate product/service information messaging
Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers
Carefully follow the lead management processes in Salesforce to qualify customers
Facilitate direct field sales partnerships with Account Executives for all deal sizes
Provide follow-up care for customers with billing, device, or service issues
Requirements:
High School Diploma/GED
Less than 2 years Outbound commissioned environment (Preferred)
Less than 2 years Business customer service, sales, or retention (Preferred)
Organization and Task Management
Communication and Collaboration
Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications