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Expert Level Support (L3) - Power Platform

Philippines · Job Posted February 18, 2026
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Job Responsibility

  • Provide expert service support as L3 specialist for the service
  • Identify, analyze, and develop solutions for complex incidents or problems raised by stakeholders and clients as needed
  • Analyze issues and develop tools and/or solutions that will help enable business continuity and mitigate business impact
  • Proactive and timely update assigned tasks, provide response and solution within agreed team's timelines
  • Problem corrective action plan proposals
  • Deploying bug-fixes in managed applications
  • Gather requirements, analyze, design and implement complex visualization solutions
  • Participate in internal knowledge sharing, collaboration activities, and service improvement initiatives
  • Tasks may include monitoring, incident/problem resolution, documentations, automation, assessment and implementation/deployment of change requests
  • Provide technical feedback and mentoring to teammates

Requirements

  • Willing to work NALA shift as well as Asia and EMEA
  • Strong problem-solving, analytical, and critical thinking skills
  • Strong communication skillset – ability to translate technical details to business/non-technical stakeholders
  • Strong understanding of concepts: Power Platform
  • Extensive experience with PBI, Sharepoint, SQL
  • Experience with building, testing, and deploying process

Nice to have

  • Certifications in PowerPlatform, PBI
  • Willing to be cross-trained to all of the technologies involved in the solution

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