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Expert Inbound

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T-Mobile

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Location:
United States , Nashville

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Category:
Sales

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Contract Type:
Not provided

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Salary:

42200.00 - 76100.00 USD / Year
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Job Description:

This role manages live inbound business sales calls to connect new and existing customers with appropriate wireless solutions. It involves conducting discovery conversations to recommend products, price plans, data, and enhanced services based on customer needs. The role requires collaboration with field sales, implementation, and solution engineering teams to support deal partnerships. Success is measured by effective customer verification, fraud prevention, and post-sale support throughout account ownership. The work impacts organizational revenue and customer satisfaction by ensuring accurate sales and ongoing service for business customers.

Job Responsibility:

  • Manage high-volume inbound business sales calls to identify customer needs and recommend suitable wireless solutions
  • Conduct customer research and build sales quotes using product knowledge and sales tools to support informed purchasing decisions
  • Partner with verification, credit underwriting, and fraud teams to validate new business customers and prevent fraudulent activity
  • Follow lead management processes to qualify customers and ensure compliance with fraud prevention protocols
  • Collaborate with field sales teams to facilitate deal partnerships across small and medium business and enterprise segments
  • Provide post-sale customer support for billing, device, and service issues, coordinating with technical and sales support teams

Requirements:

  • High School Diploma/GED
  • Less than 2 years Inbound/Outbound commissioned environment (Preferred)
  • Less than 2 years Business customer service, sales, or retention (Preferred)
  • Organization and Task Management
  • Communication and Collaboration
  • Technology Proficiency with Microsoft Office Suite, WebEx, Dialpad, and Google applications
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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