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Expert Customer Service Northern Europe / Benelux

Germany, Ennepetal Employment contract · Job Posted June 10, 2026
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Job Description

As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.

Job Responsibility

  • Support and advise existing customers
  • Prepare and negotiate offers and track orders
  • Handle complaints
  • Assist in expanding customer network by acquiring new customers
  • Compile statistics and reports and look for optimization opportunities

Requirements

  • Commercial training or comparable qualification, preferably in logistics or customer service
  • At least 2 years of professional experience
  • Fluent business English is mandatory, other languages are highly desirable, Dutch is an advantage
  • Customer- and service-oriented approach to work and a high degree of initiative
  • Strengths in communication, organization, and assertiveness, as well as quick comprehension
  • Confident use of MS Office programs, especially Excel

Nice to have

Dutch is an advantage

What we offer

  • Flexible working hours
  • Mobile working
  • Personnel development
  • Training & coaching
  • Leadership programs
  • Internal events
  • Comprehensive onboarding program with a buddy

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