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Faber Group Logo Faber Group · Customer Service

Expert customer service benelux

Germany, Ennepetal · Job Posted January 18, 2026
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Job Description

As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.

Job Responsibility

  • Ensure customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers
  • Be the first point of contact for all customer concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders
  • Support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations
  • Have an open eye for opportunities to improve processes or maximise our impact
  • Support and advise our existing customers
  • Prepare and negotiate offers and track orders
  • Be responsible for handling complaints
  • Assist in expanding our customer network by acquiring new customers
  • Compile statistics and reports and always look for opportunities for optimization on this basis

Requirements

  • Commercial training or comparable qualification, preferably in logistics or customer service
  • At least 2 years of professional experience
  • Fluent business English is mandatory, French is highly desirable, German is an advantage
  • Customer- and service-oriented approach to work and a high degree of initiative
  • Strengths in communication, organization, and assertiveness, as well as quick comprehension
  • Confident use of MS Office programs, especially Excel

What we offer

  • Flexible working hours and mobile working
  • Personnel development, training & coaching, and leadership programs
  • Internal events
  • Comprehensive onboarding program that includes a buddy
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