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As an expert in customer service, you will ensure that our customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers. You will be the first point of contact for all of our customers' concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders. You will also support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations. You also have an open eye for opportunities to improve processes or maximise our impact.
Job Responsibility:
Ensure customers in the Benelux and Northern Europe region can rely on a smooth flow of load carriers
Be the first point of contact for all customer concerns and find customer-orientated solutions, from preparing quotations to processing complaints and completing orders
Support the sales manager in the acquisition of new customers and prepare, negotiate and follow up on quotations
Have an open eye for opportunities to improve processes or maximise our impact
Support and advise our existing customers
Prepare and negotiate offers and track orders
Be responsible for handling complaints
Assist in expanding our customer network by acquiring new customers
Compile statistics and reports and always look for opportunities for optimization on this basis
Requirements:
Commercial training or comparable qualification, preferably in logistics or customer service
At least 2 years of professional experience
Fluent business English is mandatory, French is highly desirable, German is an advantage
Customer- and service-oriented approach to work and a high degree of initiative
Strengths in communication, organization, and assertiveness, as well as quick comprehension
Confident use of MS Office programs, especially Excel
What we offer:
Flexible working hours and mobile working
Personnel development, training & coaching, and leadership programs
Internal events
Comprehensive onboarding program that includes a buddy