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Expert, Business

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Irving

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.00 - 27.60 USD / Hour

Job Description:

Business Experts work as part of a Team of Experts to astound business customers with effective resolution, proactive account management, and customer education. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities, and explore business customer needs to develop loyal and profitable customers, including payment arrangements and other collections activities, when appropriate. Business Experts have demonstrated a level of skill and competency that allows them to achieve the goals of their position with normal supervision while demonstrating world-class skills in courtesy, concern, timely resolution, relationship building, and knowledge of the processes and products associated with their role. This role primarily handles inbound calls for large business customers.

Job Responsibility:

  • Provides astounding Business customer service thorough effective and timely resolution of various customer inquiries and concerns
  • Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional features and services, and collecting past due balances
  • Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service
  • Meets department productivity and quality standards
  • Appropriately disburses adjustments and account credits in accordance with T-Mobile policy
  • Approaches each call with a can do mindset and treats each customer with respect, courtesy, and a genuine desire to help
  • Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements
  • Collaborates effectively across channels including retail, care, sales, and other partners

Requirements:

  • High School Diploma/GED
  • Less than 2 years 6 months customer service experience
  • Windows
  • Communication
  • Keyboarding
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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