Experiences Leader Job at Woolworths Supermarkets (Paihia)

Job Description

Optimise store operations & RT3 (Right Team, Right Task, Right Time) for efficient resource allocation, benefiting both staff and customers.; Elevate the customer experience across all in-store and e-commerce touchpoints, ensuring a positive and customer-centric approach.; Ensure compliance with company policies and legal requirements in all team and customer interactions.

Job Responsibility

Lead Workforce Management: Build, optimise, and administer store-wide scheduling, including training management and future labor planning, ensuring budget alignment and maximised service.
Oversee Service Department Operations: Direct daily activities of the Service Department, encompassing cash management, cleanliness, key area presentation, and cash office reviews.
Manage Online Order Fulfillment & Customer Satisfaction: Ensure accurate, fresh, and timely delivery of online orders, analyse service metrics, and gather feedback to drive continuous improvement in customer satisfaction.
Drive Operational Efficiency: Resolve escalated process issues and conduct regular health checks to evaluate functional performance and identify areas for improvement.
Provide Store Leadership & Foster Collaboration: Step up as Acting Store Manager on scheduled shifts and actively participate in team collaboration initiatives.

Requirements

Problem-Solving & Critical Thinking: You excel at analysing complex challenges and developing effective solutions.
Collaborative Partnerships: You adeptly build and maintain strong relationships across various teams and with key stakeholders.
Effective Team Leadership: You proficiently lead teams, delegating tasks, monitoring progress, providing coaching and constructive feedback, and motivating team members.
Exceptional Communication: Your communication is outstanding, allowing you to clearly articulate tasks, timelines, responsibilities, and performance standards.
Data-Driven & Accountable: You capably interpret insights and action data, demonstrating a strong commitment to responsibility and accountability for delivering workstream objectives accurately and on time, while embodying company values.
The ability to work four weekend shifts consisting of at least 1 Saturday and 1 Sunday per month and at least one evening each week (until at least store closure).

What we offer

Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

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