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Experiences Leader

New Zealand, Paihia · Job Posted June 01, 2026
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Job Description

Optimise store operations & RT3 (Right Team, Right Task, Right Time) for efficient resource allocation, benefiting both staff and customers.; Elevate the customer experience across all in-store and e-commerce touchpoints, ensuring a positive and customer-centric approach.; Ensure compliance with company policies and legal requirements in all team and customer interactions.

Job Responsibility

  • Lead Workforce Management: Build, optimise, and administer store-wide scheduling, including training management and future labor planning, ensuring budget alignment and maximised service.
  • Oversee Service Department Operations: Direct daily activities of the Service Department, encompassing cash management, cleanliness, key area presentation, and cash office reviews.
  • Manage Online Order Fulfillment & Customer Satisfaction: Ensure accurate, fresh, and timely delivery of online orders, analyse service metrics, and gather feedback to drive continuous improvement in customer satisfaction.
  • Drive Operational Efficiency: Resolve escalated process issues and conduct regular health checks to evaluate functional performance and identify areas for improvement.
  • Provide Store Leadership & Foster Collaboration: Step up as Acting Store Manager on scheduled shifts and actively participate in team collaboration initiatives.

Requirements

  • Problem-Solving & Critical Thinking: You excel at analysing complex challenges and developing effective solutions.
  • Collaborative Partnerships: You adeptly build and maintain strong relationships across various teams and with key stakeholders.
  • Effective Team Leadership: You proficiently lead teams, delegating tasks, monitoring progress, providing coaching and constructive feedback, and motivating team members.
  • Exceptional Communication: Your communication is outstanding, allowing you to clearly articulate tasks, timelines, responsibilities, and performance standards.
  • Data-Driven & Accountable: You capably interpret insights and action data, demonstrating a strong commitment to responsibility and accountability for delivering workstream objectives accurately and on time, while embodying company values.
  • The ability to work four weekend shifts consisting of at least 1 Saturday and 1 Sunday per month and at least one evening each week (until at least store closure).

What we offer

  • Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
  • Access to Sonder. Sonder provides free confidential 24/7 personalised financial, medical safety, psychological or physical support for team members and their families.
  • A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.

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