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Experienced User Experience (UX) Researcher

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Boeing

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Boeing India ecommerce team under the Boeing Global Services (BGS) vertical and part of BIETC team is currently looking for Experienced User Experience (UX) Researcher to join their team in Bangalore. This team develops software applications and solutions that create direct value for aviation customers. We provide re-vamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Join us and be a part of our passionate and motivated team who are excited to use the latest software technologies for modern web and mobile application development. Good communication skills are needed both verbally and written, to interact with peers and customers. Job requires working within a diverse team of skilled and motivated co-workers to collaborate on results. Other qualities for this candidate are a positive attitude, self-motivated, the ability to work in a fast-paced, demanding environment, and the ability to adapt to changing priorities.

Job Responsibility:

  • Collaborate with senior researchers and designers on project teams to create effective, usable and satisfying user experiences with information technology
  • Plan, design, and execute comprehensive user research studies using both qualitative and quantitative methodologies
  • Lead user-centered design activities throughout the product development lifecycle
  • Conduct primary user research through contextual inquiries, in-depth interviews, field studies, surveys, and diary studies
  • Develop research strategies and protocols that align with product and business objectives
  • Recruit, screen, and manage research participants across diverse user segments
  • Define user requirements, personas, journey maps, and usability goals based on research findings
  • Analyze and synthesize research data to identify patterns, insights, and opportunity areas
  • Support the creation of user interaction design alternatives and building of prototypes based on research insights
  • Conduct usability tests, heuristic evaluations, A/B tests, and other evaluative research to measure design effectiveness
  • Diagnose usability issues and provide evidence-based recommendations for improvements
  • Present research findings and strategic recommendations to cross-functional stakeholders and leadership
  • Maintain research repositories and contribute to organizational research operations practices
  • Work on development and support of Boeing Global Service (BGS) ecommerce applications
  • Work closely with other development / support teams in India, US and other locations
  • Provide mentorship to junior resources
  • Provide support to development of internal competency and resources for critical skill sets
  • Research & provide recommendations on new technologies / trends, best practices to improve the product development activities
  • Work in close cooperation and actively aligns with the technical roadmap, interaction design, development and testing with similar teams based in USA or other regions
  • Create and maintain necessary documentation
  • Keep track and actively reduce technical debts (hardening the software) while working with other developers / leads / architects / SM / PO / etc.
  • Experience of working in Agile teams while following the Agile & SAFe practices on software craftsmanship such as test-driven development & pair programming / peer reviews
  • Support initiatives of Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement, etc.
  • Learn and work on new as well as multiple tools / skills / roles
  • Travel domestically and internationally as required
  • Selected candidates might have to work in shift hours (morning, general or night)

Requirements:

  • Must have experience in planning and executing mixed-methods research studies (qualitative and quantitative)
  • Must have strong research methodology knowledge including generative research, evaluative research, and longitudinal studies
  • Must have experience with qualitative data analysis techniques (thematic analysis, affinity mapping, coding)
  • Must have quantitative analysis skills including survey design, statistical literacy, and interpreting analytics data
  • Must have experience in most of the core UX skill areas for simplifying user experience, especially with a product-industry background
  • Must be a self-starter with intellectual curiosity, positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment
  • Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside
  • Must have experience in translating research insights into actionable design recommendations and strategic opportunities
  • Must have experience in development of solutions through brainstorming, sketching, and creation of mockups and prototypes, regularly seeking feedback from the team
  • Must have experience in leading and independently conducting UX research activities
  • Must have hands-on work experience with Figma and research tools (e.g., User Testing, Qualtrics, Optimal Workshop, Dovetail, Miro)
  • Must have exceptional storytelling abilities with strong written and verbal communication skills
  • Must have ability to analyze and prepare comprehensive research reports, proposals, UX specifications, and insight presentations
  • Must have experience in coordinating with various stakeholders including product owners, business analysts, development and QA teams across multiple time zones
  • Must have strong collaboration and stakeholder management skills
  • Must have experience in reviewing results of surveys and analytics to understand the impact on the products
  • Must demonstrate empathy, active listening skills, and ability to probe effectively during research sessions

Nice to have:

  • Good to have experience in conducting moderated and unmoderated usability tests, card sorting, and tree testing
  • Good to have applied experience using Apple HIG design standard or Google's Material Design standards for web apps
  • Good to have experience in creation of design systems
  • Good to have experience in UX for e-commerce platforms
  • Good to have experience with accessibility research and inclusive design practices
  • Good to have understanding of research ethics, consent protocols, and data privacy considerations
  • Bachelor's or master’s degree in human-Computer Interaction, User Experience Design, Psychology, Cognitive Science, Human Factors, Anthropology, or related field, or equivalent experience, is required
  • Portfolio demonstrating research projects, methodologies employed, and impact of findings on product decisions
  • Candidates with experience in Aviation domain will be preferred
  • Experience working in a global organization is preferred
  • Candidates with relevant certification would be preferred
  • Candidates with Aviation related application development background would be preferred
  • Candidates with experience in SAFe Agile methodologies would be preferred
What we offer:
  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations
  • Relocation within INDIA based on candidate eligibility

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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