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Boeing Logo Boeing · IT - Software Development

Experienced ServiceNow Operations Specialist

India, Bengaluru · Job Posted May 16, 2026
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

Job Responsibility

  • Manage operational support and administration of the ServiceNow platform in a large, global enterprise environment
  • Ensure ServiceNow availability, performance, and reliability for business-critical workflows and service management processes
  • Manage and prioritize platform incidents, service requests, problems, and escalations through resolution
  • Monitor platform health, integrations, scheduled jobs, queues, and system logs to identify and resolve issues proactively
  • Coordinate platform upgrades, patches, hotfixes, and release activities in alignment with Boeing change management and governance standards
  • Partner with infrastructure, cybersecurity, application support, and business teams to support integrated enterprise services
  • Oversee incident, problem, and change workflows to ensure adherence to ITIL-based processes and internal controls
  • Maintain documentation, runbooks, support procedures, and knowledge articles for operational use
  • Track and report key metrics such as SLA compliance, incident trends, system availability, and operational performance
  • Support audit, compliance, and security requirements related to platform operations, access controls, and data governance
  • Identify and implement opportunities for automation, process optimization, and service improvement

Requirements

  • Bachelor’s degree is required as a BASIC QUALIFICATION
  • 5+ years of experience in enterprise IT operations, application support, or service management
  • 2+ years of direct ServiceNow operational support or platform administration experience
  • Strong understanding of ServiceNow core modules such as Incident, Problem, Change, CMDB, Service Catalog, and Reporting
  • Experience supporting enterprise-grade workflows, integrations, and operational controls
  • Knowledge of ITIL processes and IT service management best practices
  • Demonstrated ability to manage incidents, escalations, and cross-functional troubleshooting efforts
  • Strong communication skills with the ability to work effectively with technical teams, leadership, and business stakeholders

Nice to have

  • ServiceNow Certified System Administrator and other ServiceNow certifications
  • Experience supporting ServiceNow in a complex, regulated, or highly distributed enterprise environment
  • Familiarity with integrations using REST, SOAP, APIs, and MID Server technology
  • Experience with scripting, workflow automation, and platform optimization
  • Understanding of Agile, DevOps, and CI/CD practices in enterprise environments
  • Experience supporting audit-ready environments and security-sensitive systems

What we offer

  • Competitive base pay and incentive programs
  • Industry-leading tuition assistance program pays your institution directly
  • Resources and opportunities to grow your career
  • Up to $10,000 match when you support your favorite nonprofit organizations
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