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Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity – so you can grow your career and expand your skills in the long term. Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
Job Responsibility
Provide high level technical support to customers including installation, commissioning, maintenance, troubleshooting and necessary trainings in the service areas for equipment
Manage territory service activity and ensure high quality service to meet company measurements (service KPIs), and service business target
Maintain high customer satisfaction (NPS) in the field service work
Help driving market penetration and contract capture rate, providing service contract to fulfill customer need
Coach and help other team members to improve whole team service capabilities
Requirements
Bachelor's degree or above
Must be English proficiency (CET-4 or above)
Majored in Biomedical engineering, Computer, Electronic, Automation, etc
1-3 years or above working experience
High integrity & discipline
Capability of working under customer pressure and travel
Excellent communication & presentation skill, strong interpersonal skill
Nice to have
Life Sciences application and equipment service-related preferred