Experienced Engineering Manager - Customer Growth & Experience Jobs

Experienced Engineering Manager - Customer Growth & Experience

Plaid

Location:
United States, San Francisco

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

264000.00 - 400000.00 USD / Year

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Job Description:

We build simple yet innovative consumer products and developer APIs that shape how everybody interacts with money and the financial system. The Customer Growth and Experience (CGX) org's mission is to accelerate customer velocity and create delightful experiences at the most pivotal stages of our customers’ journeys with Plaid. We achieve this in three ways: 1/ Driving revenue acquisition, accelerating customer launch and activation, and scaling usage. 2/ Increasing the operating efficiency of our GTM and GTM supporting teams (NBs, AEs, AMs, Support, Implementation, TAMs, Customer Oversight, Finance, and Commercial). 3/ Enhancing the developer experience and the experience of all emerging dashboard personas. You will lead an engineering organization of 35+ people spread across teams focused on growth, developer relations, developer experience (including Plaid's public API and external MCP servers), customer onboarding, the developer dashboard, and billing.

Job Responsibility:

Supporting the growth of a strong team of Engineering Managers and Senior ICs
Partnering closely with your product counterpart and cross-functional partners to serve CGX’s many internal stakeholders
Ensuring the area’s technical strategy is aligned with future product needs
Partner with your product counterpart to refine the area’s strategy and set short and long-term goals
Revising the organizational structure of your engineering teams over time as needed
Partnering with recruiting to fill key roles with top talent

Requirements:

Experience managing a team composed primarily of Engineering Managers
Proven track record of working effectively with cross-functional partners (ideally outside of Eng/Product/Design as well)

Nice to have:

a mix of experience working on both customer-facing and internally-facing teams
experience leading growth teams/organizations

What we offer:

medical, dental, vision, and 401(k)

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

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