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Experienced End User Support Specialist

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Boeing

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Location:
United States , Coppell ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

68000.00 - 104000.00 USD / Year
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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS),Distribution Business, is looking for an ExperiencedEnd User Support Specialist to join our team in Coppell, TX or Hialeah, FL.

Job Responsibility:

  • Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
  • Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
  • Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.
  • Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
  • Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance.
  • Documents user technology and support standards and processes to improve service delivery.
  • Performs other duties as requested, directed or assigned.
  • Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.

Requirements:

  • 6 or more years of related work experience
  • 2+ years of experience diagnosing and resolving hardware, software, and network issues
  • Experience as a Field Technician
  • Experience setting up user accounts, permissions and hardware for employees
  • Demonstrated ability to work in fast-paced environment dealing with competing priorities
  • This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice to have:

  • Bachelor’s degree in information technology, Computer Science or Related Field of Study.
  • A+, Network+, MCP, ITIL certifications (preferred)
What we offer:
  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
  • health insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • several programs that provide for both paid and unpaid time away from work

Additional Information:

Job Posted:
March 22, 2026

Expiration:
March 27, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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