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Experienced Dispatch Agent

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Vail Resorts

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Location:
Canada , Whistler

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Contract Type:
Not provided

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Salary:

21.00 - 27.20 CAD / Hour

Job Description:

The Alpine Office Dispatcher plays a critical role in ensuring the safe, timely, and efficient operation of Mountain Operations. This position is responsible for managing internal communications via radio, phone, and online platforms, and for logging, reporting, and communicating all dispatch-related events. The Dispatcher supports operational coordination across departments and maintains accurate records to ensure smooth daily operations. The office is located in the corporate building in the valley, where you’ll work closely with both the Administration and Lift Experience teams.

Job Responsibility:

  • Ensure the safe, timely, and efficient opening and closing of Mountain Operations
  • Answer all incoming calls within 3 rings
  • Respond promptly to all telephone and radio communications in Dispatch
  • Coordinate with Ski Patrol, Lift Experience, Lift Maintenance and Electrical Maintenance to ensure safe and timely lift and zone openings
  • Record clearance times, lift openings, and lift line status
  • update light boards accordingly
  • Follow established call-out procedures to notify maintenance, management, and patrol of operational issues
  • Maintain and file operations documentation both physically and digitally in a timely manner
  • Review lift logs to confirm completion and proper filing
  • Maintain accurate and current daily, weekly, and seasonal Dispatch logs
  • Monitor radio channels and dispatch phone line continuously
  • Coordinate emergency travel logistics for incoming rescue services
  • Possess geographical knowledge of lift zones, trail map areas, and avalanche signage locations
  • Perform other duties as assigned

Requirements:

  • High School Diploma or equivalent required
  • Proficient use of MS Office
  • Ability to read, write, speak, and comprehend English language proficiently
  • Good communication skills (verbal and non-verbal)
What we offer:
  • Free passes for employees
  • Employee discounted lift tickets for friends and family
  • Free ski lessons
  • Employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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