Job Description
Metropolitan Gaming is about more than the games or the buzz of the venue. It’s about energy. Atmosphere. Service that’s sharp and in sync with the moment. Driven by people, we’re a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you’re upbeat, curious and ready to get involved, you’ll feel at home here. Personality matters. Every shift is a chance to make your mark. Why Join Us: A place to grow, not just a job. You’ll be recognised for great work and given opportunities to build your skills and grow your career. Alongside competitive pay, you can also: Discounts and perks across travel, retail, hospitality and wellbeing; Company pension scheme and life insurance cover; Discount on Food and non-alcoholic beverages across all venues; Season ticket loan and cycle to work scheme; Refer a friend bonus reward. What We Are Looking For: We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, customer service skills, and adherence to gaming regulations and internal controls. Main Responsibilities: Always observe the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation. Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager. Investigating queries from head office or in-house. Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts. Exchange chips, tokens, and tickets for cash accurately and efficiently. Handle customer buy-ins and payouts while following cashdesk procedures. Updating points/player tracking for customers. Maintaining all ATMs. Processing all banking. Verify and record all financial transactions in the casino’s accounting system. Ensure compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures. Assist with count operations, including counting and securing large sums of cash. Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally. Report suspicious activities or policy violations to supervisors immediately. Maintain confidentiality and integrity when handling customer and financial information. Service Behaviours: Our Casino Cashiers are expected to always demonstrate our key service behaviours: On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery. Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment. Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions. Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.
