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The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records.
Job Responsibility:
Observe conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation
Ensure all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to manager
Investigate queries from head office or in-house
Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts
Exchange chips, tokens, and tickets for cash accurately and efficiently
Handle customer buy-ins and payouts while following cashdesk procedures
Update points/player tracking for customers
Maintain all ATMs
Process all banking
Verify and record all financial transactions in the casino’s accounting system
Ensure compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures
Assist with count operations, including counting and securing large sums of cash
Provide excellent customer service, addressing guest inquiries and resolving minor disputes professionally
Report suspicious activities or policy violations to supervisors immediately
Maintain confidentiality and integrity when handling customer and financial information
Demonstrate key service behaviours: On It, Upbeat and Positive Attitude, Be Nice, Open and Close
Requirements:
Valid UK Gaming Licence (PFL)
Right to work in the UK
Aged 18 or above
Exceptional attention to detail
Customer service skills
Adherence to gaming regulations and internal controls
Flexibility to work nights, evenings, weekends, and shifts in a 24/7 trading week
Ability to spend a large portion of shift on feet working directly with the public
What we offer:
50% off food and beverages in all UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling