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Metropolitan Gaming is about more than the games or the buzz of the venue. It's about energy. Atmosphere. Service that's sharp and in sync with the moment. Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark.
Job Responsibility
Handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records
Observing the conditions and requirements of the Cashdesk Procedure Manual, Guidelines, directives and provisions of relevant legislation
Ensuring that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to manager
Investigating queries from head office or in-house
Carrying out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts
Exchanging chips, tokens, and tickets for cash accurately and efficiently
Handling customer buy-ins and payouts while following cashdesk procedures
Updating points/player tracking for customers
Maintaining all ATMs
Processing all banking
Verifying and recording all financial transactions in the casino’s accounting system
Ensuring compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures
Assisting with count operations, including counting and securing large sums of cash
Providing excellent customer service, addressing guest inquiries and resolving minor disputes professionally
Reporting suspicious activities or policy violations to supervisors immediately
Maintaining confidentiality and integrity when handling customer and financial information
Requirements
Valid UK Gaming Licence (PFL)
aged 18 or above
right to work in the UK
flexible scheduling for nights, evenings, weekends and shifts
able to spend large portion of shift on feet working directly with the public
What we offer
Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues