Experienced Casino Cashier Job at 360 Resourcing Solutions (Nottingham)

Job Description

We are looking for an Experienced Casino Cashier to ensure that the Cash desk always functions in an efficient and effective manner. All duties of the cashier are controlled in a manner which ensures full and total compliance with laws, regulations and the policies of the Group and minimises the risk of loss through error, negligence, or fraud. You will also be required to provide all customers, guests, and visitors with the highest level of customer service to ensure that the unique Metropolitan Gaming experience is always achieved. Additionally, through training and development, you will be able to take on multiple cashier and gaming roles though the Venue as and when required by management.

Job Responsibility

Always observe the conditions and requirements of the Cash Desk Procedure Manual, Guidelines, directives and provisions of relevant legislation
Ensure that all Company records and paperwork is accurately and comprehensively completed in accordance with Company procedures and accounting guidelines and reporting errors and omissions to your manager
Investigating queries from head office or in-house
Updating points/player tracking for customers
Maintaining all ATM's
Processing all banking
To provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved
Actively meet day-to-day customer service needs and respond appropriately to all queries
Positively support company-wide customer service initiatives
Actively create a team environment and support other team members where possible
Keep management informed of major players and their transactions or of any unusual incident or event
Maintain a good working relationship with management and other departments within the venue
Report and refer to senior colleagues any unusual or major incidents of concern
Provide all visitors and members with the highest level of customer service to ensure that a unique guest experience is always achieved
Always maintain and reflect the company values

Requirements

Holds a valid Personal Functional Licence (PFL)
Banking or finance experience
Strong work ethic with a passion for exceeding expectations
Organised and methodical
Upbeat and positive attitude
Numerate
Articulate (in English)
Personable
Customer service focused
Computer literate

Nice to have

Competent with use of NEON
Competent with cash desk manual and policies
Understand and apply AML/SG policy requirements to the cashier role and freely ask for support or direction to ensure full compliance

What we offer

50% off food and beverages in all of our UK venues
Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more
Company Sick Pay
Company Pension
Life Assurance
Refer a friend incentive
Financial advice services
Employee health and wellbeing services
Virtual GP Services
Season Ticket Loans
Employee assistance program: A confidential helpline providing 24/7 advice and counselling
Cycle to work scheme

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Experienced Casino Cashier

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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