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Metropolitan Gaming is about more than the games or the buzz of the venue. It's about energy. Atmosphere. Service that's sharp and in sync with the moment. Driven by people, we're a diverse, close-knit team who back each other, celebrate wins and create great experiences together. If you're upbeat, curious and ready to get involved, you'll feel at home here. Personality matters. Every shift is a chance to make your mark. We are looking for a Casino Cashier who holds a valid UK Gaming Licence (PFL). The Casino Cashier is responsible for handling all monetary transactions within the casino cage, including exchanging chips for cash, processing debit card transactions, redeeming tickets, and maintaining accurate financial records. The role requires exceptional attention to detail, customer service skills, and adherence to gaming regulations and internal controls.
Job Responsibility
Observe conditions and requirements of Cashdesk Procedure Manual, Guidelines, directives and relevant legislation
Ensure Company records and paperwork are accurately completed
Investigate queries from head office or in-house
Carry out all cash and electronic transactions including exchanges, chip redemptions, debit transactions, ATM, and payouts
Exchange chips, tokens, and tickets for cash accurately and efficiently
Handle customer buy-ins and payouts following cashdesk procedures
Update points/player tracking for customers
Maintain all ATMs
Process all banking
Verify and record all financial transactions in the casino’s accounting system
Ensure compliance with gaming regulations, anti-money-laundering (AML) laws, and casino security procedures
Assist with count operations including counting and securing large sums of cash
Provide excellent customer service addressing guest inquiries and resolving minor disputes
Report suspicious activities or policy violations to supervisors
Maintain confidentiality and integrity when handling customer and financial information
Requirements
Valid UK Gaming Licence (PFL)
Aged 18 or above
Right to work in the UK
Ability to work nights, evenings, weekends and shifts
Flexibility in scheduling
On your feet working with the public
What we offer
Discounts and perks across travel, retail, hospitality and wellbeing
Company pension scheme and life insurance cover
Discount on Food and non-alcoholic beverages across all venues