Experience Site Manager, Fever

Fever

Location:
United States, San Antonio

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Experience Site Manager role is responsible for end-to-end management of Fever's experience site in San Antonio. Responsibilities include operational and experience management, budget and business management, community development, and fostering customer satisfaction. You'll work closely with both the local and corporate teams to ensure world-class execution and financial efficiency of the venue's operations.

Job Responsibility:

Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
Manage, schedule, and delegate responsibilities to on-site staff
Ensure daily staff timecards and staff reports are accurate
Run different sessions during the week to set an example for on-site staff
Ensure all experiences run smoothly and on time with minimal disruptions
Maintain show elements, equipment, and overall facility cleanliness and readiness
Arrange service calls when needed
Coordinate and manage end-to-end execution of corporate and private events, from inbound requests and bookings to execution
Implement and uphold safety procedures to protect guests and staff
Oversee compliance with local, state, and federal regulations and requirements
Complete detailed daily show reports and incident reports
Manage an efficient operations budget and track costs, staffing, maintenance, and consumables
Prepare and deliver regular and accurate performance and budget reports
Proactively identify and implement cost-saving strategies
Assess business metrics, such as labor efficiency, revenue per visitor, and overall profitability
Oversee inventory control and reorder supplies as needed
Develop and implement programming ideas to drive attendance and revenue
Oversee group bookings and drive B2B and B2C attendance
Maintain a customer-first culture to ensure exceptional guest interactions and satisfaction
Monitor and improve customer satisfaction through feedback and recommendations
Collaborate with the management team on promotional initiatives and partnerships
Support local outreach efforts
Act as the public face of the venue

Requirements:

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time
moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility
with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
Encouraged to have knowledge of live entertainment and a certain passion for the brand
live events and/or theme park experience is a plus

Nice to have:

Knowledge of live entertainment
passion for the brand
live events experience
theme park experience

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Experience Site Manager