Experience Site Manager, Fever

Fever

Location:
United States, Salt Lake City

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Experience Site Manager role is responsible for end-to-end management of our experience site in Salt Lake City, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency.

Job Responsibility:

Lead the day-to-day operations of the venue, ensuring the highest service quality and guest satisfaction
Manage, schedule, and delegate responsibilities to on-site staff
Ensure daily staff timecards and staff reports are accurate
Run different sessions themselves during the week, setting an example for the on-site staff
Ensure all experiences run smoothly and on time with minimal disruptions
Quickly diagnose and fix technical issues as they arise on site
Maintain show elements, equipment, and overall facility cleanliness and readiness, arranging service calls when needed
Coordinate and manage end-to-end execution of corporate and private events
Implement and uphold safety procedures to protect guests and staff
Oversee compliance with all local, state, and federal regulations and requirements
Complete detailed daily show reports
Manage an efficient operations budget, tracking costs, staffing, maintenance, and consumables
Prepare and deliver regular and accurate performance and budget reports
Proactively identify and implement cost-saving strategies while maintaining an exceptional customer experience
Assess key business metrics, such as labor efficiency, revenue per visitor, and overall profitability
Oversee inventory control and reorder supplies, as needed
Take ownership and complete command of admin tools, including Google Sheets, JIRA, Slack, etc.
Develop and implement programming ideas to drive attendance and revenue
Oversee group bookings and drive increase in B2B and B2C attendance
Maintain a customer-first culture, ensuring exceptional guest interactions and positive experiences
Monitor and improve customer satisfaction through proactive sharing of guest feedback and recommendations
Collaborate with the management team to implement promotional initiatives and partnerships, as well as support local outreach efforts
Act as the public face of the venue, ensuring brand consistency and excellence in execution

Requirements:

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
An understanding of budgeting and controlling expenses and retail operations
Leadership and management skills and ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time
moderate level of physical ability is required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility
with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status

Nice to have:

Knowledge of live entertainment and a certain passion for the brand
live events and/or theme park experience

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Experience Site Manager