Experience Site Manager, Fever

Fever

Location:
United Kingdom, London

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Experience Site Manager role is responsible for end-to-end management of our experience site in London, which will feature unique experiences housed within the same venue. You will be the business owner and accountable for ensuring world class operational execution, exceptional customer service, and financial efficiency. This position requires someone with an action-bias who is ready to roll up their sleeves and take ownership over the site.

Job Responsibility:

Lead the day-to-day operations of the venue
Ensure highest service quality and guest satisfaction
Manage, schedule, and delegate responsibilities to on-site staff
Ensure daily staff timecards and staff reports are accurate
Run different sessions themselves during the week
Ensure all experiences run smoothly and on time with minimal disruptions
Maintain show elements, equipment, and overall facility cleanliness
Coordinate and manage end-to-end execution of corporate and private events
Implement and uphold safety procedures
Oversee compliance with all local, state, and federal regulations
Complete detailed daily show reports
Act as first point of escalation for guest concerns
Ensure welcoming environment for all guests
Model excellent service and maintain strong relationships with community partners
Drive local attendance and brand visibility through community engagement
Strengthen brand's presence in the city through outreach initiatives
Ensure high levels of customer satisfaction
Oversee all B2B and B2C group bookings
Assist in managing venue's budget including payroll auditing and cost control
Handle retail sales and inventory management
Track KPIs such as labor efficiency and revenue per visitor
Propose and foster ideas during strategy meetings
Regularly report on venue performance
Lead brainstorming and strategy sessions

Requirements:

5+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
Understanding of budgeting and controlling expenses and retail operations
Leadership and management skills
Ability to communicate effectively in oral and written communication
Excellent planning and organizational skills
Ability to manage multiple priorities simultaneously
Friendly, energetic, and enthusiastic personality
Comfortable with technology and basic troubleshooting
Ability to problem-solve and think quickly on your feet
Ability to stand for extended periods of time
Moderate level of physical ability required
Reliable transportation and ability to arrive on time for scheduled shifts
Flexible schedule (evenings, weekends, and holidays may be required)
Proficiency in Google Suite
Strong commitment to equity, diversity, inclusion and accessibility

Additional Information:

Job Posted:
October 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Experience Site Manager