Experience Services Concierge Job at JLL (Atlanta)

Job Description

The Experience Services Concierge serves as the cornerstone of JLL's client experience strategy, creating authentic service experiences that strengthen relationships between JLL, our clients, and their guests. As the primary point of contact at reception, you'll deliver genuine hospitality and thoughtful services while maintaining seamless operational excellence. This role directly contributes to JLL's business objectives by enhancing client satisfaction, fostering workplace community, and ensuring smooth daily operations that reflect our commitment to exceptional service delivery.

Job Responsibility

Serve as the welcoming face at reception, greeting employees and guests with genuine hospitality while managing visitor registration and compliance through client or landlord Visitor Management Systems (VMS)
Handle all internal and external communications including phone calls, correspondence, and voicemail monitoring while sharing relevant information with clients promptly
Manage conference and meeting room operations including booking assistance, room turnaround services, audio/visual setup, and ensuring all equipment and whiteboards are clean and functional
Oversee kitchen and break room maintenance including inventory management, restocking snacks and beverages, monitoring expiration dates, coordinating milk deliveries, and ensuring all machines operate properly
Coordinate comprehensive mail services including receipt and delivery organization, package distribution with recipient notifications, daily outgoing mail processing, FedEx label creation, and maintaining accurate mail logs
Provide administrative support and execute ad-hoc responsibilities as assigned by the Facilities Manager while anticipating client needs through careful observation
Act as a solution provider by directing teams, clients, and guests to appropriate points of contact when issues fall outside your direct responsibilities

Requirements

High school diploma or equivalent with demonstrated customer service experience in hospitality, reception, or client-facing roles
Proficiency in visitor management systems, conference room booking platforms, and standard office software applications
Strong verbal and written communication skills with ability to handle multiple phone lines and correspondence professionally
Experience with administrative tasks including inventory management, mail handling, and basic office operations
Ability to maintain composure and provide solutions under pressure while managing multiple priorities simultaneously
Knowledge of emergency response procedures and commitment to maintaining safety and security protocols

Nice to have

Previous experience in corporate reception, hospitality services, or facilities management environments
Familiarity with audio/visual equipment setup and troubleshooting for conference room support
Basic understanding of building operations, vendor coordination, and facility maintenance processes
Experience with mail and courier services including shipping label creation and tracking systems
Demonstrated ability to work independently while maintaining attention to detail in fast-paced environments

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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