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KFC Australia Logo KFC Australia · Human Resources

Experience Project Lead

Australia, Frenchs Forest · Job Posted March 19, 2026
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Job Description

Reporting to our Innovation and Team Member Experience (TMX) Manager, our Experience Project Lead will work as part of a cross functional team to deliver on our strategy to develop leading team member experiences across the KFC network.

Job Responsibility

  • Working with the Innovation & TMX Manager to develop the strategy & playbook for best-in-class Employee Experiences
  • Partnering with functional leaders across the business to map experiences/ journeys to define future capabilities requirements, that enhance team member engagement
  • Lead and drive strategic experience projects aligned with business priorities, managing discovery through to BAU
  • Collaboration with business leaders and functional teams to design initiatives that elevate the employee experience, simplify processes and foster innovation, ensuring alignment with operational and people focused goals
  • Use agile ways of working to accelerate project delivery, ensuring initiatives deliver meaningful benefits and enhance team member satisfaction
  • Work cross functionally with business leaders, field teams, and functional SMEs to develop and refine project roadmaps that drive positive team member and operational outcomes
  • Be the voice of the Team Member Experience, leveraging data and insights to guide decision making
  • Ensure new initiatives align with the field's needs, using feedback loops and continuous improvement cycles
  • Define success criteria/measures that track impact on team member experience, operational effectiveness and engagement
  • Ensure stakeholder involvement in problem resolution and solution design to enhance the employee experience
  • Ensure solutions align with our culture, values and team member needs
  • Champion KFC's culture and values, act as a cultural leader within the TMX team and broader organisation
  • Fostering a work environment that prioritises team member experience and engagement

Requirements

  • Bachelor's degree (Human Resources or Education) or Product Lead/Management/Owner certification preferred
  • 2 years People & Culture experience, ideally with exposure to TMX project management
  • Solid understanding of Agile methodologies and principles, desired
  • Proficiency in service design (desired)
  • Agile certification or training
  • Project and change management capabilities
  • Strong stakeholder engagement and management experience
  • You'll embrace our people first culture!

Nice to have

  • Proficiency in service design (desired)
  • Solid understanding of Agile methodologies and principles, desired

What we offer

  • A culture where you can be your original self
  • Salary continuance cover for all permanent employees
  • Monthly mobile phone and home internet contributions
  • Flexible work initiatives, including half day Fridays
  • Additional days of leave each year to focus on your Wellbeing
  • Signature career development and leadership programs
  • Corporate KFC Culture Club initiatives
  • Employee discounts at KFC restaurants
  • Free onsite secure parking at Frenchs Forest
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