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5+ years of product management experience, ideally with digital products in banking, fintech, contact center or AI/chatbot solutions
Proven ability to define product vision, build strategic roadmaps, and deliver customer-centric digital experiences
Strong skills in translating complex business and data needs into actionable product requirements
Proven success in launching AI-driven features that personalize user experiences and drive engagement
Familiarity with agile delivery practices and tools like Jira, Confluence and SharePoint
Experience in integrating financial data into customer-facing tools is highly desirable
Effective communication skills, both written and verbal to facilitate collaboration across multiple teams
Experience working with compliance, legal, and risk teams to ensure responsible use of financial data in customer experiences (desired but not required)
Strong analytical mindset with the ability to make data-driven decisions
Experience defining, monitoring and reporting on KPI's and OKR's
Experience working in fast paced, highly regulated, or customer focused environments
Nice to have:
Experience working with compliance, legal, and risk teams to ensure responsible use of financial data in customer experiences