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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Experience Lead, AI Acceleration Program

United States, Redmond 106400.00 - 203600.00 USD / Year · Job Posted February 13, 2026
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Job Description

We are looking for an Experience Lead who is energized by building clarity out of complexity and shaping how AI shows up for internal and external customers at scale. This is a individual contributor role within the AI Acceleration Program with the goal of paring human expertise with AI to remove repetitive work so we can foster relationships, solve complex problems, and drive outcomes for our customers. As an Experience Lead, you will act as the orchestrator of connected experiences across high‑priority initiatives. You will translate AI capabilities into cohesive, intuitive, and value‑driven end‑to‑end journeys—aligning business priorities, engineering execution, and customer outcomes. This is not a people‑management role, but rather a high‑impact senior position through influence, visibility, and strategic ownership.

Job Responsibility

  • Define and own the connected experience vision for Customer Success Unit (CSU) initiatives aligned to AI Acceleration goals
  • Ensure AI solutions deliver cohesive, end-to-end journeys rather than fragmented point experiences
  • Establish experience principles, standards, and success criteria for AI-enabled offerings
  • Partner with AI, engineering, product, and data teams to embed experience thinking early in AI initiatives
  • Translate AI capabilities into human-centered, outcome-oriented experiences
  • Ensure experiences align with enterprise priorities for trust, responsibility, usability, and scale
  • Act as the connective layer across CSU, landing, engineering, operations, analytics, and business stakeholders
  • Influence priorities and trade-offs by articulating experience impacts, risks, and opportunities
  • Reduce friction and duplication across journeys by identifying alignment and integration opportunities
  • Define experience success metrics including adoption, satisfaction, efficiency, and business impact
  • Partner with analytics and operations teams to translate signals into actionable insights
  • Surface experience risks and opportunities through executive-ready narratives and recommendations

Requirements

  • Master's Degree in Business Administration or related field AND 3+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR Bachelor's Degree in Business, Finance, Economics, Liberal Arts, Computer Science, or related field AND 4+ years marketing, strategy, business planning, consulting, banking, finance, economics, and/or partner organization experience OR equivalent experience
  • 3+ years experience in Strategy, Management Consulting, and/or Finance
  • Experience working on AI-enabled products, platforms, or enterprise transformation programs
  • Familiarity with customer and employee experience frameworks
  • Background in digital strategy, change management, or large-scale transformation initiatives
  • Experience applying systems‑thinking frameworks (e.g., causal mapping, feedback loops, end‑to‑end system modeling) to complex, cross‑team initiatives
  • Ability to influence and align teams across organizations without formal authority
  • Proven experience translating AI capabilities into clear user and business value
  • Executive-ready communication skills with the ability to communicate insights clearly to leaders
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