Experience Insights Specialist, Aruma

Experience Insights Specialist

Aruma

Location:
Australia

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Your role as Experience Insights Specialist will own the generation of regular and ad-hoc reporting of customer experience, employee experience and brand experience, to support management and colleagues across Aruma. The role supports the Customer Experience & Solutions Manager in coordinating capture of, collating, and presenting information that measures performance, customer and employee engagement and satisfaction, and feedback on the management of customer supports and programs that are linked to the customer's NDIS plan/packages.

Job Responsibility:

Integrate the collection of customers, family member, and employee feedback to analyse and report, supporting Aruma's continuous improvement ambitions
Coordinate and gather data and information for reporting, to produce analytics for measurement and evaluation to management
Support and participate in the piloting and testing of new technologies to obtain customer, employee, and brand feedback
Develop surveys and discussion guides for research purposes, obtain qualitative and quantitative research surveys that measure the full customer and employee experience

Requirements:

Tertiary qualifications in a relevant business discipline, or equivalent experiences
Strong analytical skills and the ability to present statistical information in accessible and engaging ways to a range of stakeholders
Demonstrated skills in basic statistics collation and dashboard style reporting
Experience working with quality management, governance systems, data and reporting or a similar field
Knowledge of human centered design, and experience in conducting customer research
Experience using survey platform tools (e.g., Qualtrics, Medallia, InMoment, Forsta, etc)

What we offer:

Competitive base + 12% Super
WFH
Laptop + NPF Discounts
Increase your take home pay with Salary Packaging
Fortnightly Pay
Fitness Passport
confidential counselling through Employee Assistance Program

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Parttime

Work Type:

Remote work

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