Experience Director Job at lulafit (Houston)

Patient Experience Director

Our client, a healthcare provider is seeking a permanent Patient Experience Dire...

Location

United States , West Lake Hills, Texas

Salary:

100000.00 - 110000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

Degree required
5+ years of experience in patient services, or healthcare operations
Strong leadership and coaching abilities
Exceptional communication and conflict resolution skills
Experience in patient relations, service recovery, and healthcare front office operations

Job Responsibility

Supervise and mentor PRMs to ensure consistency, accountability, and professional growth
Oversee patient feedback channels (e.g., Podium), analyze trends, and lead improvement initiatives
Serve as the escalation point for complex non-clinical patient concerns
Champion patient experience strategies and service recovery processes across facilities
Establish best practices for the PRM staff
Partner with FAs and PSR Leads to ensure consistent execution of front office workflows and documentation standards
Partner with PRMs and billing teams to resolve front-end issues and streamline processes
Ensure staff are trained, equipped, and supported to deliver efficient, patient-centered service
Lead monthly PSR Lead meetings to address operational updates and training needs
Partner with PRMs to update SOPs quarterly for front office and patient service operations

What we offer

benefits after 30 days of employment

Fulltime

Customer Experience (CX) Director

My client is seeking an experienced Customer Experience (CX) Director to lead la...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Salt

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Experience, Service Design, Customer Strategy, or related fields
Saudi market experience is essential, with strong understanding of local customer behavior, regulatory environments, and sector landscape (e.g., government, financial services, telco, retail, or tourism)
Experience working in a top-tier consulting firm or leading CX transformations in large organizations
Demonstrated ability to manage senior stakeholders and executive-level engagement
Track record of delivering large-scale CX, digital transformation, or omnichannel strategy programs
Strong commercial acumen and experience with business development
Fluent in English
Arabic proficiency strongly preferred

Job Responsibility

Lead end-to-end CX transformation programs, from diagnostic and strategy design to implementation and value realization
Serve as a trusted advisor to senior client stakeholders, including C-level executives and government leaders
Oversee the development of customer journeys, service blueprints, personas, and experience design frameworks
Ensure delivery excellence across engagements, maintaining high-quality standards and adherence to project timelines and budgets
Develop CX strategies aligned with Vision 2030 priorities, local customer expectations, and sector-specific dynamics
Drive thought leadership on emerging CX trends, digital experience, data-driven personalization, and service design innovation
Contribute to internal capability building, including frameworks, methodologies, and CX tools
Identify and cultivate new business opportunities within the Saudi market
Lead proposal development, pitch presentations, and commercial negotiations
Build and maintain strong relationships across key client accounts and government entities

Fulltime

Director, Client Experience

The Director, Client Experience (Director, CX) leads 4-6 Client Experience Manag...

Location

United States

Salary:

90000.00 - 110000.00 USD / Year

Market My Market

Expiration Date

Until further notice

Requirements

Agency Experience Required: Minimum 5-7 years of experience in digital marketing agency environment with proven track record in client relationship management
Digital Marketing Strategy Expertise: Comprehensive understanding of digital marketing strategies, campaign optimization, and performance measurement
Professional Services Experience Preferred: Experience working with professional services clients, particularly legal, dental, and medical practices is a significant plus
Leadership Experience: Proven ability to manage, develop, and scale high-performing teams
Communication Skills: Exceptional ability to present complex information in clear, compelling formats to diverse audiences
Analytical Mindset: Strong data analysis capabilities with experience in performance tracking and ROI optimization
Technology Proficiency: Experience with CRM systems, especially hubspot, automation tools, and emerging AI technologies in marketing applications

Job Responsibility

Team Leadership & Development: Manage, coach, and develop a team of CXMs to deliver exceptional client experiences and achieve business goals
Value Communication & ROI Demonstration: Lead initiatives to improve the team's ability to communicate clear ROI and value metrics to clients
Portfolio Oversight & Strategic Growth: Monitor the health of CXM-managed client portfolios, ensuring client satisfaction and retention
Automation & AI Integration: Champion the adoption of innovative automation tools and AI-driven solutions within the CXM team
Internal Knowledge Base & Self-Sufficiency: Spearhead the rollout and adoption of internal knowledge base (IKB) systems
Client Engagement & Collaboration: Act as an escalation point for client concerns, resolving issues promptly and effectively
Performance Tracking & Reporting: Establish and track key performance metrics for the CXM team
Professional Development & Industry Engagement: Encourage and facilitate CXM attendance at client events and industry conferences

What we offer

PTO: Executive Level 2.75 weeks of PTO
Sick Time: 40 hours of sick time per year
Mental Health Day: 8 hours of mental health time per quarter
Bonus: Performance-contingent bonus structure
Health insurance (Day 1 eligibility)
401(k) eligibility after one year

Fulltime

Client Experience Director

Corporate Tools in Post Falls, Idaho is searching for an experienced and success...

Location

United States , Post Falls

Salary:

85000.00 USD / Year

Corporate Tools

Expiration Date

Until further notice

Requirements

5+ years of experience as a leader managing large teams in service delivery environment
2+ years leading and developing people managers
Thoughtful and intelligent with sound business aptitude, demonstrated leadership success, and a natural ability to build a strong and self-supporting team
Proven track record of success in people first customer service environments
Courage to tactfully challenge existing process and/or direction to support employees and/or the business
Ability to build trust, train, motivate and develop employees, including existing leaders
Develop, implement, and maintain process improvements through growth and change
Acts with integrity, demonstrating honesty, transparency, positivity, and trust
Great attitude, fun to be around, constantly seeking to improve
Adaptable and willing to flex with changes, promote positive change management, and help drive company initiatives

Job Responsibility

Training, motivating, guiding and inspiring a team of Customer Service coaches
Ability to learn and adapt to an autonomy driven, employee focused company culture
Ability to communicate a vision that ensures that culture is built into the fiber of our team as we rapidly grow
Participate actively in an Operations group on a sprint schedule moving most important projects forward
Drive initiatives and often times create projects that elevate client experience outcomes and align with operational goals
Expert at identifying candidate strengths and risks during the hiring process
Communicate and support new process and product roll outs and changes
Balance organization/business focus with culture/people focus
Collaborate across all departments to identify and improve communication and processes
Evaluate the effectiveness of coaching, quality, recognition, collaboration, and accountability approach

What we offer

100% employer-paid medical, dental and vision for employees
Annual review with raise option
22 days Paid Time Off accrued annually, and 4 holidays
After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company—not accrued, not capped, take time off when you want
The 4 holidays are: New Year’s Day, Fourth of July, Thanksgiving, and Christmas Day
Paid Parental Leave
Up to 6% company matching 401(k) with no vesting period
Quarterly allowance
Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
Open concept office with friendly coworkers

Fulltime

Director, Client Experience

The Director, Client Experience is responsible for developing and maintaining st...

Location

Canada , Toronto

Salary:

Not provided

Cavell Risk, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration or a related field
Senior broking experience and sales experience required
Advanced understanding of legal and regulatory considerations and industry drivers
Completed or actively working towards a Broker (RIBO) Level 2 Licence or equivalent depending on provincial requirements
Committed to continuously developing your knowledge of emerging trends, critical coverages, and legislative changes through ongoing education and professional development opportunities
Ability to satisfy Continuing Education (CE) requirements
High degree of business acumen, excellent critical thinking, problem solving and decision-making skills to analyze customer needs and identify ways to meet them
Exceptional relationship management and negotiation skills to finalize deals and contracts with clients
Knowledge of current market trends and customer preferences to inform product development and sales strategies
Continuously expand your network by attending events focused on your emerging areas of interest and client activities

Job Responsibility

Leads, provides direction to, delegates, supports and evaluates the work of the Manager, Client Experience and the Associate, Client Experience
Oversees the client service experience, ensuring high-quality service is provided
Is accountable for service, retention, and client renewal and placement results, and provides accountability of the team through delegation, support, and intervention as required
Supports the development of sales strategies, identifies process improvements and ensures prompt resolution of client issues
Manages and maintains client relationships through regular cadence meetings, engagement, check-ins, and information delivery
Conducts due diligence, analysis, and provides recommendations while proactively anticipating needs
Provides training and guidance to support the advancement of the Manager, Client Experience
Leads, provides direction to, delegates, supports and evaluates the work of the Manager, and Associate of Client Experience
In concert with a Strategic Advisor, plans and executes strategic broking approaches
Oversees and supports marketing and negotiations, ensuring effective communication and collaboration

Fulltime

Senior Director of Engineering - Developer Experience

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

A minimum of 10 years of experience in the software development world, with a strong, hands-on background in software engineering and architecture
The ability to translate business goals into a multi-year technical roadmap and communicate its value to executive stakeholders
Exceptional communication and influencing skills across all levels of the organization
Demonstrated experience managing multiple groups of developers, with a focus on building high-performing, customer-centric engineering productivity functions
Deep understanding of cloud-native development and modern CI/CD

Job Responsibility

Define a multi-year strategy, leveraging the latest advancements in AI to deliver unprecedented developer satisfaction and velocity
Define, implement, and evangelize the methodology for measuring developer productivity. Use data to identify bottlenecks and prove the ROI of your initiatives
Introduce and rapidly implement cutting-edge AI-based solutions and agents to enhance developer creativity, reduce toil, and accelerate the coding process
Lead and grow the team focused on building the essential in-house tools and infrastructure that form the backbone of our development lifecycle
Build capabilities that will empower developers to easily spin up production-like or sandbox environments, at scale and with the proper guardrails
Own the complete lifecycle for all third-party developer and engineering tools – from needs assessment and vendor selection to purchasing, implementation, and integration across the engineering organization

Business Director

Business Director – NHS Supply Chain (Foodbuy). Foodbuy is proud to partner with...

Location

United Kingdom , Mobile

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Proven experience as a Business Director, Operations Director or senior leader in a complex environment
Demonstrable experience developing and executing business strategy
Strong knowledge of the Healthcare or Public Sector (ideally both)
Outstanding leadership, communication and stakeholder management skills
Ability to lead large, multi-functional teams and drive performance
Experience navigating large-scale negotiations
A resilient, motivated leader who thrives under pressure
A collaborative mindset, with the ability to bring people together to deliver exceptional results

Job Responsibility

Setting and executing the NHSSC contract strategy and annual Business Plans
Leading and inspiring a diverse team of 50+ colleagues, creating a high-performing, collaborative culture
Overseeing financial performance, investment planning and key business initiatives
Acting as the primary senior relationship owner for NHSSC, NHS Trusts and wider healthcare stakeholders
Representing Foodbuy and NHSSC at industry events, forums and strategic meetings
Providing clear strategic guidance to the Foodbuy Executive Team
Ensuring contract compliance, risk management and industry-leading delivery
Solving complex operational challenges with pace, creativity and resilience

Fulltime

Enterprise Sales Director

We’re scaling our presence in the Nordics region and we’re looking for a seasone...

Location

Salary:

Not provided

Live Story

Expiration Date

Until further notice

Requirements

Proven track record in enterprise SaaS sales, ideally in visual experience, CMS/DAM, eCommerce or Martech
Strong network in the Nordics region
Understanding of local business culture, buying cycle and major players
Excellent storytelling, negotiation and presentation skills
Fluent English, and at least one Nordic language (Swedish, Danish or Norwegian) preferred
International mindset, self‑starter attitude, goal‑driven and comfortable in a fast‑scaling environment

Job Responsibility

Own the enterprise sales agenda in Nordics: prospecting, strategy, account development, closing
Build relationships with major brands, retail groups, digital agencies and their decision‑makers
Collaborate with marketing, partnerships and product teams to ensure aligned messaging and pipeline generation
Lead and execute the full sales cycle for high‑value deals: discovery, proposal, negotiation, closing
Provide market insight, feedback to product, and shape our regional GTM strategy
Be a thought‑leader in the region and represent the company at conferences, events and partner engagements

Fulltime

Experience Director

lulafit

Location:
United States , Houston

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

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