Experience Designer Job at U.S. Bank National Association (Atlanta)

Experience Designer

U.S. Bank National Association

Location:
United States , Atlanta ▼
Irving
Minneapolis

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

98175.00 - 115500.00 USD / Year

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Job Description:

Experience Designers at U.S. Bank are customer obsessed in developing human-centered experiences that provide personalized, clear, helpful, and inclusive digital plus human solutions for our customers. Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey. This role sits on the Small Business Money Movement Design team, which focuses on delivering ACH experiences that meet the complex needs of business owners. As part of a segment‑aligned design model, this role directly contributes to improving digital engagement and strengthening the bank’s position in the business payments ecosystem.

Job Responsibility:

Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success
Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process
Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant
Designs omni-channel experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption
Deliver experiences that have been validated through experimentation, testing and optimization
Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)
Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities
Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)
Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments
Design end‑to‑end batch and single ACH payment flows that support advanced digital money movement capabilities prioritized within Business Banking
Translate regulatory, risk, and entitlement constraints into clear, intuitive experiences that improve customer outcomes across the Move Money journey
Partner closely with product and engineering teams to shape requirements and ship high‑quality designs that enable consistency across ACH and related money movement solutions

Requirements:

User experience design experience
Expertise on the critical interdependencies among product model system elements that help and hinder performance
ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
Demonstrates deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
Strong collaboration with product managers, software engineers, and agilists to execute product vision and roadmap
Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap

Nice to have:

design-thinking
user-centered design
product strategy
vision and planning
product development
channel alignment and management
customer experience research
insight and execution
performance measurement and optimization
marketing and analytics

What we offer:

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Additional Information:

Job Posted:
February 20, 2026

Expiration:
February 27, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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