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The Experience Designer on the Offline Design team will be responsible for articulating what makes a great experience for Airbnb travelers. The role will have a focus on applying deep experience design expertise and an end-to-end customer perspective to define how to ensure quality at scale. Your ability to prototype new formats will enable the Supply and Production teams to scale the product vision effectively. This role will impact multiple products at Airbnb.
Job Responsibility:
Create playbooks: Test products while using research and your expertise to define best practices for various formats to uphold quality at scale across the product
Quality standards: Hold a high standard of quality, with an ability to clearly articulate criteria and reasoning
Prototype: Design and prototype new categories of products to test and prove out hypotheses
Design for various audiences: Partner with the host community team to create learning journeys for hosts based on experience design
Educate partners: Train internal teams on how to use the work to design impactful experiences at scale
Communication and alignment: Partner with cross-functional teams to test strategies that align with many teams’ goals
Feedback and collaboration: Share creative direction and feedback in a collaborative and supportive manner with internal cross-functional partners, and external partners
Requirements:
12+ years of creative direction, physical experience design, editorial design, and/or service design
Proven track record of working at agencies and or in-house
Strong discernment in taste and cultural sensibilities to design authentic experiences for various types of audiences
Ability to drive execution across teams in a fast-paced environment, as an individual contributor
Strong ability to communicate clearly and effectively, and be flexible to coordinate across different time zones
Ability to imagine and design for various audience types and needs at global scale
Track record of taking an idea to reality and leading teams through a dynamic environment
Self motivated, organized, pushes for quality in the details, and proactive to drive the work
Life experience in different cultures globally and accounting for various differences in designing experiences