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NTT DATA Logo NTT DATA · IT - Software Development

Experience Center Lead – Robotics, AI & Automation (Customer Engagement)

India, Chennai · Job Posted May 05, 2026
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Job Description

We are looking for a high-impact professional to lead visitor engagements at our Robotics Lab & Customer Experience Centre and related online meetings/demoes. You will host senior business and technical stakeholders, run tailored demonstrations of cutting-edge AI and automation solutions, uncover business challenges through consultative conversations, and translate them into solution ideas and next steps with internal teams.

Job Responsibility

  • Host and engage senior business and technical visitors, leading discovery conversations and aligning demos to their priorities
  • Present and explain AI, robotics, and automation capabilities clearly—linking technology to ROI, efficiency, risk reduction, CX, and resilience
  • Run live demos, respond to questions confidently, and adapt the narrative in real time based on audience and context
  • Capture requirements, pain points, and opportunities
  • create structured visit summaries and recommended next actions
  • Collaborate with engineering, delivery, and sales teams to tailor demos, develop new use-cases, and improve the visitor experience
  • Maintain awareness of industry trends and refresh demo content and messaging accordingly

Requirements

  • Executive communication & facilitation: confident engaging CXOs/VPs
  • strong storytelling, structured thinking, and presence
  • Consultative discovery: ability to ask incisive questions, identify root problems, and connect business challenges to solutions
  • Strong grounding in AI & automation: familiarity with GenAI/LLMs, RPA/IPA, workflow automation, computer vision, conversational AI, and modern automation architectures
  • Hands-on demo readiness: comfortable with live walkthroughs, explaining system flows, and troubleshooting basic demo issues calmly
  • Solution framing: ability to outline use cases, high-level architectures, value hypotheses, and implementation considerations
  • Stakeholder management: coordinate across multiple internal teams
  • reliable follow-through and crisp documentation

Nice to have

  • Experience in pre-sales / solutions consulting / product evangelism / technical account management for AI, automation, or enterprise platforms
  • Familiarity with cloud AI stacks (Azure/AWS/GCP), MLOps basics, and common enterprise constraints (security, privacy, compliance)
  • Industry exposure (BFSI, manufacturing, retail, healthcare, telecom) and ability to tailor narratives by domain
  • Public speaking, workshop design, design thinking, or innovation lab experience
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