Experience Assistant Site Manager, Fever

Fever

Location:
United States, San Antonio

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Experience Assistant Site Manager supports site operations, facilitates daily tasks, substitutes for the site manager in their absence, and ensures customer satisfaction. Responsibilities include administrative tasks, staff management, business growth, and maintaining high-quality service.

Job Responsibility:

handling calls from clients, suppliers, and partners
ability to monitor the activity indicators of a center
ensuring the proper use of the box office
collecting mail and managing invoices from clients or suppliers
drafting meeting summaries and sharing them with the team
participating in debriefing sessions with the manager to track progress
organizing brainstorming sessions with the team for specific goals
ensuring high-quality customer service and client satisfaction
assisting with recruitment, schedule development, and inventory management
supporting the onboarding, training, and integration of new hires
running different sessions themselves during the week
assisting in growing the business by attracting new B2B and B2C customers
responding to enquiries
ensuring customer satisfaction and consistent word of mouth
guaranteeing our venue will always be a safe and welcoming place
maintaining relationships with guests, suppliers and partners, including local charity partners

Requirements:

3+ years of experience in operations, hospitality, live entertainment, franchise management, or a related industry
an understanding of budgeting and controlling expenses and retail operations
leadership and management skills and ability to communicate effectively in oral and written communication
excellent planning and organizational skills
ability to manage multiple priorities simultaneously to ensure work is completed in a timely and productive manner
friendly, energetic, and enthusiastic personality
comfortable with technology and basic troubleshooting
ability to problem-solve and think quickly on your feet
ability to stand for extended periods of time
moderate level of physical ability is required
reliable transportation and ability to arrive on time for scheduled shifts
flexible schedule (evenings, weekends, and holidays may be required)
proficiency in Google Suite
strong commitment to equity, diversity, inclusion and accessibility
ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status
knowledge of live entertainment and a certain passion for the brand
live events and/or theme park experience is a plus

Nice to have:

knowledge of live entertainment
live events experience
theme park experience

What we offer:

flexible schedule
opportunity to work in live entertainment
diverse and inclusive work environment

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Parttime

Work Type:

On-site work

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Experience Assistant Site Manager