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Experience and Innovation Manager

14forty.co.uk Logo

14forty

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

38000.00 - 40000.00 GBP / Year
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Job Description:

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city. Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.

Job Responsibility:

  • Delivery a 5-star client experience service
  • Delivery of the Marketing Calendar
  • Sourcing new ‘retail’ products
  • Sourcing new trends of Well Being activities and products
  • Sourcing and negotiating with external ‘pop up’ suppliers
  • Client Reporting
  • Events – To support stakeholders with internal/external bespoke events
  • ROI – To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance
  • Standards – To monitor standards of all guest service delivery
  • Trade Shows – To attend industry trade shows as required
  • Administration - To assist in any other activity to support business development and service enhancement
  • Communicate effectively with all stakeholder, EA and PA’s, members of the Vacherin and Workplace teams as appropriate
  • To liaise regularly with the General/Operations Managers with regard to agreeing targets, monitoring performance & business development actions

Requirements:

  • Excellent communication skills
  • Self-motivated and capable of using own initiative
  • Creative and innovative with the ability to encourage ideas from stakeholders and the team
  • Strong IT skills - preferably with experience of design software
  • Flexibility and quick thinking
  • To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers
  • The ability to negotiate financial agreements with external suppliers
  • Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment
  • To be well-organised and thorough, even when under pressure
What we offer:
  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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