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Experience and Innovation Manager

United Kingdom, London 38000.00 - 40000.00 GBP / Year · Job Posted March 25, 2026
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Job Description

Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city. Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.

Job Responsibility

  • Delivery a 5-star client experience service
  • Delivery of the Marketing Calendar
  • Sourcing new ‘retail’ products
  • Sourcing new trends of Well Being activities and products
  • Sourcing and negotiating with external ‘pop up’ suppliers
  • Client Reporting
  • Events
  • ROI
  • Standards
  • Trade Shows
  • Administration
  • Communication

Requirements

  • Excellent communication skills
  • Self-motivated and capable of using own initiative
  • Creative and innovative with the ability to encourage ideas from stakeholders and the team
  • Strong IT skills - preferably with experience of design software
  • Flexibility and quick thinking
  • To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers
  • The ability to negotiate financial agreements with external suppliers
  • Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment
  • To be well-organised and thorough, even when under pressure

What we offer

  • Personal Development and Training opportunities
  • Life assurance scheme
  • Pension scheme
  • Holiday allowance
  • Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
  • Eye care
  • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
  • Family friendly support
  • Regular social events and communication with our leaders
  • A holiday purchase scheme
  • Volunteering days
  • Professional subscriptions
  • Recognition schemes and people awards
  • Long service awards
  • Access to some great high street discount vouchers

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