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Vacherin are committed to delivering deliciously different experiences, having fun, and conducting business with a social and environmental conscience. We are excited to be recruiting for an Experience and Innovation Manager to work at a prestigious banking firm in the city. Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation.
Job Responsibility:
Delivery a 5-star client experience service
Delivery of the Marketing Calendar
Sourcing new ‘retail’ products
Sourcing new trends of Well Being activities and products
Sourcing and negotiating with external ‘pop up’ suppliers
Client Reporting
Events
ROI
Standards
Trade Shows
Administration
Communication
Requirements:
Excellent communication skills
Self-motivated and capable of using own initiative
Creative and innovative with the ability to encourage ideas from stakeholders and the team
Strong IT skills - preferably with experience of design software
Flexibility and quick thinking
To enjoy working with stakeholders, clients and building relationships with the wider community and external suppliers
The ability to negotiate financial agreements with external suppliers
Quality focused, with an eye for premium experience, design and creative display in the hospitality, retail and wellbeing environment
To be well-organised and thorough, even when under pressure
What we offer:
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Family friendly support
Regular social events and communication with our leaders
A holiday purchase scheme
Volunteering days
Professional subscriptions
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers