Experience Advisor

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation.