Expedition Support and Incident Coordinator Job at 360 Resourcing Solutions (Farnham Common)

Expedition Support and Incident Coordinator-Nights

We are looking for a reliable and motivated person to join our team as a Seasona...

Location

United Kingdom , Farnham Common

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Able to commit to night shifts on the 3 on, 3 off rota
Strong communication and problem-solving skills
Well organised and able to manage several tasks at once
Quick to respond to changing priorities and situations
Reliable, pay attention to detail, and able to work independently at night

Job Responsibility

Support teams travelling overnight during the busiest time of the year
Monitor ongoing operations and deal with incidents or unexpected problems
Communicate clearly with parents, our internal teams, and external partners
Keep accurate records and follow our procedures
Make sure daytime teams receive clear and complete handovers

What we offer

Opportunities to travel overseas on familiarisation trips
25 days of annual leave plus public holidays (Pro rated)
Global recognition and reward programme
Access to extensive online learning resources
In-house training opportunities
Regular social events
Various employee discounts and offers, including discounted trips with our brands

New

Field Coordinator FS&T

Location

Antarctica , McMurdo Station

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

High School diploma or GED
Four years of experience in any combination of the following: expedition outfitting in polar climates or high-altitude winter settings, National Park service positions, outdoor education, experience working with helicopters and fixed wing aircraft, and/or guiding services
Two of the four years’ experience must be working within logistics or supply
Wilderness First Responder certification
Incident Command System (ICS) 100 and 200 certifications
Previous experience in mountain/ski shop or maintenance of outdoor equipment
A proven ability to work in remote, harsh environmental, and as a team player
Computer competency with a proficiency in Microsoft Excel & Word
Willingness and ability to deploy to Antarctica for extended periods
Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

Job Responsibility

Maintains a safe workplace program and ensures that safety is the highest priority in the workplace
Complies with all ASC Environmental, Safety and Health (ESH), Waste Management and Quality Assurance requirements
Trains grantees and other USAP participants in the use of life-safety survival gear and field equipment stocked in the field center
Repairs, maintains, and cleans life-safety field equipment including specialty items
Facilitates the USAP Field Safety Training program at McMurdo Station providing detailed instruction on cold weather survival techniques, Risk Management, radio communications procedures, familiarization of surroundings, local weather, safe sea ice travel and basic first aid concepts
Participates as an auxiliary member of the Summer USAP Search and Rescue Team, engaged in all support training exercises and actual incident response deployments
Performs remote field support duties to NSF sponsored events as required
Maintains a field safety role focusing on risk assessment and management of field hazards
Ensures that daily communications and weather observations are reported
Supports the packing, prioritization, and loading and unloading of cargo from aircraft

Fulltime

New

Remote Hands Engineer

The Data Centre Remote Field Service Engineer (L1) is an entry level engineering...

Location

United States of America , Colorado Springs

Salary:

23.00 - 31.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, EMC, Dell Avaya etc.
Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

New

Network Security Engineer (Zscaler SASE)

Works as part of a 24/7 team working on rotational shifts. Works as part of Plat...

Location

United States , Plano

Salary:

112000.00 - 149000.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

8+ years experience in Security including Zscaler SASE experience
Seasoned experience in technical support to clients
Seasoned experience in diagnosis and troubleshooting
Seasoned experience in configuring/managing security controls such as Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, HoneyPots and other security tools
Seasoned experience providing remote support in Security Technologies
Seasoned experience in SOC/CSIRT Operations
Seasoned experience in handling security incidents end to end
Knowledge on networking, Linux and security concepts
Knowledge on log collection mechanism such as Syslog, Log file, DB API
Knowledge in security architecture

Job Responsibility

Works as part of a 24/7 team working on rotational shifts
Works as part of Platform and Content Engineering handling tunings, stakeholder requests, escalations, reporting, trainings
Administers the organization's security tools to gather security logs from their environment
Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
Adheres to SOPs and notify stakeholders on log flow/log format issues
Documents best practices
Identifies opportunities to make automations which will help the incident response team
Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as and when required

What we offer

Incentive compensation based on individual and/or company performance
Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

Security Platform Engineer - OT

The Security Platform Engineer is a seasoned subject matter expert, responsible ...

Location

India , Hyderabad

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Seasoned working knowledge on implementation and monitoring of any SIEM or security tools/technologies
Seasoned knowledge on security architecture, worked across different security technologies
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Great attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Bachelor's degree or equivalent in Information Technology or related field
Seasoned experience in Security technologies like (Firewall, IPS, IDS, Proxy etc.)

Job Responsibility

Works as part of a 24/7 team working on rotational shifts
Works as part of Platform and Content Engineering handling tunings, stake holder requests, escalations, reporting, trainings
Administers the organization's security tools to gather security logs from environment
Performs lifecycle management of the supported security tools/technologies, Break-fix, Patching, Live update
Adheres to SOPs and notify stake holders on log flow/log format issues
Documents best practices
Identifies opportunities to make automations which will help the incident response team
Performs security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics, and a broad range of skills in LAN technologies, Windows and Linux O/S's, and general security infrastructure
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required

Fulltime

Capacity & Performance Management Engineer

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong understanding of server performance metrics and tuning
Hands‑on experience with VMware ESX/ESXi environments
Familiarity with container platforms and performance considerations
Experience with Grafana/Telegraf or equivalent tools (e.g., BMC)
Ability to identify and resolve performance bottlenecks
Strong troubleshooting and analytical skills
Ability to create meaningful performance dashboards and reports
Clear verbal communication and ability to articulate technical findings
Ability to manage tasks, timelines, and cross‑team coordination
5–8 years of relevant experience in capacity management, performance engineering, or infrastructure operations

Job Responsibility

Direct and support monitoring of performance trends to plan for future capacity growth across the environment
Produce capacity forecasts using business unit inputs, measured utilization, and plan‑to‑actual tracking
Develop programs and processes to analyze performance data for root cause identification and capacity optimization
Design and implement procedures for capacity management and performance monitoring of assigned components
Create and publish workload, statistical, and exception reports to identify anomalies and maintain performance baselines
Provide analytical support to expedite incident resolution and participate in production support calls
Assist in identifying underlying issues impacting performance or capacity
Troubleshoot Linux, Windows, and ESX servers and recommend resolution options
Analyze performance and capacity issues across infrastructure systems to ensure compliance and stability
Provide analysis to ensure system availability and continuity

Fulltime

Security Engineer WAF and SSLO (L2)

Location

India , Kolkata

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Developing knowledge of technical documentation
Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain
Developing knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect , Sonus
Customer service orientated and pro-active thinking
Problem solver who is highly driven and self-organized
Good attention to detail
Good analytical and logical thinking
Excellent spoken and written communication skills
Team player with the ability to work well with others and in group with colleagues and stakeholders
Degree or relevant qualification in Information Technology or Computing or a related field

Job Responsibility

Maintains the support process and ensures that requests for support are handled according to the procedures
Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate
Identifies and resolves problems following agreed procedures
Carries out agreed maintenance tasks
Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information
Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents and follows up until incident is resolved

Digital Service Desk Team Leader

JOB SUMMARY Key Responsibilities: Provide line management and supervision for ...

Location

United Kingdom , Chelmsford

Salary:

18.00 - 20.44 GBP / Hour

Randstad

Expiration Date

August 31, 2026

Requirements

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution
Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users
Overseeing team ticket queues, ensuring SLA compliance and workload distribution
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs)
Managing team rotas, providing coaching, and contributing to staff performance and development
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates
Leading service improvement initiatives and identifying recurring issues for problem management
Monitoring compliance with IG, security, and audit requirements across Service Desk operations

Job Responsibility

Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management
Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution
Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users
Overseeing team ticket queues, ensuring SLA compliance and workload distribution
Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs)
Managing team rotas, providing coaching, and contributing to staff performance and development
Ensuring quality and currency of team-authored knowledge base articles and specialism ownership
Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates
Leading service improvement initiatives and identifying recurring issues for problem management
Monitoring compliance with IG, security, and audit requirements across Service Desk operations

Fulltime

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Expedition Support and Incident Coordinator

Job Description

Job Responsibility

Requirements

What we offer

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