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Legends Global Logo Legends Global · Customer Service

Exhibitor Services Specialist

United States, Columbus · Job Posted February 20, 2026
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Job Description

The Exhibitor Services Specialist is responsible for coordinating delivery of client utility services to facility users during events in the facilities. Performs accounts receivable work.

Job Responsibility

  • Receive, sort, and route incoming utility requests including Electric, Internet, Phone, Plumbing, Rigging and Cleaning
  • Receive and respond to customer inquiries and issues
  • Collect fees and payment of services
  • Issue receipts for deposit
  • Assure accuracy of all computations, reports & postings concerning charges discounts, materials and labor
  • Coordinate advance orders and on-site changes from customers to Engineering
  • Assuring that service set-ups by tradesmen are in accordance with customer order requirements
  • Staff Exhibitors Services Desk during events
  • Resolve normal field problems
  • Collect past due or unpaid fees from on-site customers
  • Finalize customer utility requirements as assigned and prepare event summary reports
  • Assist in analyzing collected data and prepare recommendations for charge rates, policies, procedures, services and communication materials for Exhibitor Services
  • Operate in the Guest Services zones, meeting and greeting guests, offering answers to their queries
  • Operate in the Service Centers, guiding visitors to their desired destination within and outside of the facility
  • Completing a range of tasks including retail transactions, scooter rentals, copying and printing services
  • Assist with coverage for the Administrative Front Desk as needed
  • Must have the ability to interact with guests in a friendly, courteous and polite manner
  • Must feel comfortable when around large groups or speaking to a guest, as needed
  • Understands the importance of providing customer service

Requirements

  • One to three years customer service experience preferred
  • Familiar with basic accounting and excel
  • Excellent general office skills
  • Computer literate at an intermediate level
  • Ability to understand and follow through with oral and written instructions
  • Ability to undertake and complete multiple tasks
  • Must possess demonstrated problem-solving and communication skills
  • Have excellent organizational, planning and interpersonal skills
  • Must be able to get along with co-workers, customers, vendors, and visitors to the facility
  • Ability to respond politely to all individuals and work well as a team player
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