Exhibitor Services Coordinator

• Submit quotes to clients created by the delivery teams for related services for exhibitors of assigned events
• Provides support to all clients ordering services via phone and/or email, assisting with the ordering process or addressing questions/concerns
• Processes advanced and/or on-site exhibitor orders for all services supplied by the department
• Set up and maintain assigned event files
• Marks up the master floor plan, noting individual booth service requirements
• Compares the master floor plan with the individual exhibitor floor plan for accuracy in booth size and booth orientation
• Prepare work orders, as necessary, and distribute to technical personnel at least 10 days prior to event move-in
• Acts as a liaison between exhibitors, EAC’s, Show Contractor, and technical personnel
• Proactively contacts clients for pre-event information relating to service orders, labor orders, floor plans, and/or payment
• Maintains the Service Desk during event move-in and show hours, handling exhibitor and/or EAC’s inquiries and service needs with appropriate follow-through
• Review completed work orders and enter additional charges against orders as necessary
• Work with Finance and the Department manager to resolve any billing discrepancies and disputes with assigned events
• Upload exhibitor order forms for assigned events, ensuring forms have current pricing and the Advanced Rate Deadline

• High School Diploma, College degree a plus
• Excellent communication, interpersonal skills, organizational ability and the ability to multitask
• Strong orientation towards customer service for the meeting, convention and entertainment industry
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed
• Must have professional attitude and appearance
• Working knowledge of event booking and scheduling software
• Proficient in Microsoft Word, Excel, and PowerPoint
• Physical ability to maneuver around PCC, at times, walking and/or standing up to 8-10 hours daily

College degree