Executive VC Service Operations Specialist Job at Meta (Fremont)

Job Description

The Collaboration Services Team (CST) mission is to ensure a seamless, consistent collaboration experience for Meta executives using our video conferencing technology. Meta is seeking a video conferencing operations specialist with experience in executive support to own all aspects of video conferencing operations for our executives and VIPs. This position is part of the Enterprise Engineering organization, so candidates should be energized about technology, live customer experience and ability to communicate to every level of user.

Job Responsibility

Owns the operational service for all internal VC technology in executive spaces, including conference rooms, training rooms and remote deployments globally
Proactively drives the operational service to support video conferencing solutions for executives at Meta, leading the global service
Ensures operational rigor across inspections, break/fix & remediation processes
Partners closely with global video conferencing operations & engineering services to ensure alignment
Ensures effective operational processing & management of high priority escalations, incidents, and maintenance for the executive’s video conferencing hardware and software technology
Owns and maintains stakeholder and cross-functional relationships and communications across Meta including Executive teams, Facilities, Deployments, Events & security partners
Owns service reporting and documentation and ensures continuous development & improvements

Requirements

Demonstrated experience and broad knowledge of video conferencing operational executive support
5+ years of experience in all aspects of live video conferencing software and hardware at an enterprise level
Technically proficient and can step into support high-priority meetings and small scale events using video conferencing technologies
Demonstrated experience and familiarity with Cisco, Zoom, Google and Webex video conferencing technology
Experience with video conferencing project management, operational processes, risk management & mitigation
Background & working experience using Cisco & Google Hardware and Software
Capacity to meet tight deadlines, highly organized with time management
Proficiency in monitoring, detection, remediation through technology and data-based decision making
Demonstrable experience of service management of contractors and/or direct teams
Hands-on experience with hardware video conferencing technologies such as Cisco Codecs
Proven experience of problem-solving skills and effective communication skills
Track record with their organizational skills and to prioritize work effectively & efficiently
Track record of adopting and innovating in new technology and agility at learning new products and technologies
Willingness to travel between offices locally and occasionally internationally
Flexibility with working hours for global timezones

Nice to have

Bachelor's degree or demonstrated equivalent work-related experience
Experience building relationships with business partners and third-party partners
Experience working under your own initiative in an enterprise operational service with demonstrated experience
Experience working with Executives internally and external companies in an operational capacity

What we offer

bonus
equity
benefits

Meta - All Job Offers

Select Country

Executive VC Service Operations Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Executive VC Service Operations Specialist

Ks1 Teacher

Learning Support Assistant (SEN)

Ks1 Teacher

Primary Teacher KS2

Learning Support Assistant (SEN)

Product Owner

Automation & Gen AI Specialist (Customer-Facing)

Automotive Technician

Our AI answers in your language