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Function as an internal consultant to assist management in the analysis and identification of organizational training issues
Conduct needs analysis to determine specialized training needs on property
Support Training Manager to design and develop materials for Developmental Training Program
Plans, directs, administers and facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, departmental development, skills training
Train and build up Training committee
Sets up plans and implements activities/curriculum to enhance standardized training programs
Assist Training Manager to develop training related policies, systems and procedures including strategies and implementation techniques
Assist Training Manager to prepares reports and recommends procedures to enhance the training and development processes
Assist Training Manager in providing strategic direction for the department and proactively conveys guidelines for staff that shapes the unparalleled standards expected
Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement
Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials
Utilizes guest feedback systems to conduct needs analysis for training programs
Handles all tracking and communication of property training and reporting needs
Handles the in-house language trainings by planning, designing, implementing and evaluating
emphasis but not limited to English language
Ensure sufficient participants in comply with company compulsory trainings within deadline
Assigns duties and examines work of team member(s) for exactness, neatness, and conformance to policies and procedures
Implement the Annual Performance Review according to the company practice from time to time
Keeps Team Leadership informed on a timely basis of any undue variance from expected results
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
Other assigned tasks
Requirements:
Bachelor’s degree and a higher education completed required
Minimum of two years’ experience in a Training position at the international hospitality industry or multinational firms required
Strong Team Leadership, management, organization and planning skills
Strong analysis, training and development skills such as assessment, design, implementing and evaluation must be
Demonstrate the ability to be innovative in adult/organization training and development
Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…
Excellent in communication, presentation and training delivery skills in both oral and written
Strong and professional knowledge management, project management, facilitation, interpersonal skill
Ability to read general business periodicals, professional journals, technical procedures to stay abreast of trends in Training and Development
Ability to communicate fluently in the local language and English both verbally and nonverbally
Maintain a professional, neat and well-groomed appearance adhering to The Grand Ho Tram property standards
Must be able to work self-directed, handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines with particular attention to detail
Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy