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Robert Half Logo Robert Half · IT - Administration

Executive Support

United States, Hoboken · Job Posted January 22, 2026
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Job Description

We are looking for a skilled Executive Support specialist to deliver exceptional technical assistance to senior leadership and organizational users in Hoboken, New Jersey. This role requires a proactive and customer-focused individual who can manage technology environments, troubleshoot issues, and provide seamless support during high-profile events. The ideal candidate will combine technical expertise with strong communication skills to ensure a reliable and efficient user experience.

Job Responsibility

  • Provide personalized technical support to executives and senior leaders, both on-site and remotely
  • Assist during critical events such as leadership meetings, presentations, and town halls by ensuring all technology functions smoothly
  • Manage and maintain executive devices, including laptops, mobile phones, conferencing systems, and collaboration tools
  • Respond promptly to urgent technical issues, ensuring quick resolution and a high standard of service
  • Analyze recurring problems and propose long-term solutions to enhance user experience
  • Handle confidential data and workflows with discretion and integrity
  • Act as a bridge between IT and business units to foster strong relationships and trust
  • Collaborate with other IT teams to address complex technical challenges
  • Support and configure hardware, software, networking, and collaboration tools such as Microsoft Teams and Zoom
  • Maintain accurate documentation of issues and align with service management protocols

Requirements

  • At least 6 years of experience in IT support or service desk roles within enterprise environments
  • A minimum of 3 years of direct support experience with executives or senior leadership
  • Bachelor’s degree in Information Technology, Computer Science, or equivalent experience demonstrating attention to detail
  • Proficiency in troubleshooting networking concepts and managing Windows, macOS, and iOS systems
  • Advanced knowledge of collaboration tools, including Microsoft 365, Teams, Zoom, and AV systems
  • Strong communication skills and a customer-first approach
  • Ability to manage sensitive information with discretion and operate effectively under pressure
  • Preferred certifications include CompTIA A+, Network+, ITIL Foundation, or relevant Microsoft/Apple credentials

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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