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Executive Support Technician

United States, Redmond 76800.00 - 151900.00 USD / Year · Job Posted March 03, 2026
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Job Description

Do you want to be part of the team that provides Technical Product, Audio/Video and End User support to Microsoft’s TOP Executives worldwide? Do you want to work on the leading edge of latest technologies including: devices, software, services, infrastructure, prototypes, AI, Audio/Video equipment & collaboration products? Do you want to help improve & shape Microsoft products & services? Do you relish opportunities to enable others success & ensure workplace productivity of the Microsoft Executive community? If you answered ‘Yes’ to ALL these questions, then you may be a candidate for Microsoft's Executive Support Service team! The Executive Support Service role is instrumental in ensuring the company's Executive community technology assets are fully functional, ensuring capabilities & productivity of the Executives are guaranteed. This role requires the ability to apply industry knowledge & practical field experience across numerous products, platforms, & services to address & support Executive issues & various scenarios while enjoying a fun, flexible, exciting, & collaborative work environment. This role requires frequent, face-to-face interaction with Senior Executives across all Microsoft campus locations in the Puget Sound with mileage being a reimbursable expense along with reimbursable cell phone costs within company established limits.

Job Responsibility

  • Provide direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, & Microsoft's Board of Directors
  • Liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting & presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology & product issues encountered across the Executive community
  • Possess advanced analytical problem-solving skills that effectively leverage and reference data to evaluate situations & determine potential solutions & strategies
  • Possess and demonstrate technical knowledge & mastery of both Microsoft and competitor products, technologies, & services
  • Deploy, configure, upgrade, troubleshoot, recommended, and consult Enterprise grade Audio Video equipment providing collaboration & meeting service to Microsoft Executives
  • Provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location

Requirements

  • 2+ years work or internship experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management
  • Experience supporting Executive level clients
  • Microsoft Certified Professional, Microsoft Certified Systems Administrator, or Microsoft Certified Systems Engineer certifications
  • AI 900 certified or equivalent AL fundamentals training
  • Proficiency with JavaScript, HTML, Python, .NET, PowerShell and scripting
  • Proficiency with TSQL, Microsoft SQL Server, SQL Server Reporting Services, Power BI
  • Service Engineering and/or DevOps experience at scale involving user data and/or software development for an enterprise level service

What we offer

  • Reimbursable mileage
  • Reimbursable cell phone costs within company established limits

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