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Do you want to be part of the team that provides Technical Product, Audio/Video and End User support to Microsoft’s TOP Executives worldwide? Do you want to work on the leading edge of latest technologies including: devices, software, services, infrastructure, prototypes, AI, Audio/Video equipment & collaboration products? Do you want to help improve & shape Microsoft products & services? Do you relish opportunities to enable others success & ensure workplace productivity of the Microsoft Executive community? If you answered ‘Yes’ to ALL these questions, then you may be a candidate for Microsoft's Executive Support Service team! The Executive Support Service role is instrumental in ensuring the company's Executive community technology assets are fully functional, ensuring capabilities & productivity of the Executives are guaranteed. This role requires the ability to apply industry knowledge & practical field experience across numerous products, platforms, & services to address & support Executive issues & various scenarios while enjoying a fun, flexible, exciting, & collaborative work environment. This role requires frequent, face-to-face interaction with Senior Executives across all Microsoft campus locations in the Puget Sound with mileage being a reimbursable expense along with reimbursable cell phone costs within company established limits.
Job Responsibility:
Provide direct support to a defined set of Microsoft Executives, their Administrative Assistants, Technical Fellows, & Microsoft's Board of Directors
Liaison between the Executive Community and Product/Engineering groups, PM, Engineering teams collecting & presenting customer experiences to Product/Engineering groups, TAMS, and IT Service Managers based on technology & product issues encountered across the Executive community
Possess advanced analytical problem-solving skills that effectively leverage and reference data to evaluate situations & determine potential solutions & strategies
Possess and demonstrate technical knowledge & mastery of both Microsoft and competitor products, technologies, & services
Deploy, configure, upgrade, troubleshoot, recommended, and consult Enterprise grade Audio Video equipment providing collaboration & meeting service to Microsoft Executives
Provide Executive meeting planning, preparation, and support focused on the AV products and technologies deployed in the hosting location
Requirements:
2+ years work or internship experience in information technology (IT) operations, technical support, customer service solutions/delivery, or service management
Experience supporting Executive level clients
Microsoft Certified Professional, Microsoft Certified Systems Administrator, or Microsoft Certified Systems Engineer certifications
AI 900 certified or equivalent AL fundamentals training
Proficiency with JavaScript, HTML, Python, .NET, PowerShell and scripting
Proficiency with TSQL, Microsoft SQL Server, SQL Server Reporting Services, Power BI
Service Engineering and/or DevOps experience at scale involving user data and/or software development for an enterprise level service
What we offer:
Reimbursable mileage
Reimbursable cell phone costs within company established limits