Executive Support Team Lead Job at Arcfield (McLean, Virginia)

Team Lead, Executive Support

As the Team Leader for Executive Support, your role will be to lead a team of Ex...

Location

Philippines , Taguig

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

A bachelor's degree or equivalent experience is strongly preferred
At least 2-3 years of executive assistant experience supporting high-level executives
Proven ability to handle confidential information discreetly and diplomatically
Unflappable, flexible, and can overcome a learning curve quickly
Solid communication skills on multiple platforms and mediums (email, text, in-person, video calls, etc.)
Excellent presentation skills
Tech savvy and familiar with working in the Microsoft Office suite, Adobe Acrobat
Ability to lead across multiple time zones

Job Responsibility

Lead and manage a team of Executive Assistants, providing guidance and support
Serve as the main point of contact for in-country executives, understanding their requirements and ensuring adequate executive support
Identify new areas where executive support is needed and allocate resources accordingly
Coach and mentor the team in best practices for executive assistance
Develop and implement standardized processes and procedures for executive support activities
Continuously evaluate and optimize workflows to improve efficiency and effectiveness
Ensure accurate and timely capture of all activities undertaken by the team for reporting purposes
Analyze data and prepare meaningful reports on team performance and critical metrics
Collaborate with other teams and stakeholders to align executive support services with organizational goals
Stay updated on industry trends and emerging technologies to enhance executive support capabilities

Fulltime

Site & Executive Support Lead - End User Services

The Executive Technical Support Consultant will serve as the Site Lead within ou...

Location

United States , Windsor; San Diego

Salary:

100070.00 - 157470.00 USD / Year

Voya Financial

Expiration Date

Until further notice

Requirements

Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service
Strong technical oversight and vendor coordination capabilities
Exceptional communication, problem-solving, and stakeholder engagement skills
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging
Ability to operate independently and make decisions in dynamic, fast-paced environments
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management
Experience with IT Asset Management (ITAM) tools and practices
Bachelor’s degree or 5–8 years of relevant IT experience

Job Responsibility

Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas
Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems
Act as the escalation point for complex or sensitive support issues involving executive stakeholders
Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution
Partner with managers to align support operations with business needs and reinforce a service-first culture
Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs
Promote a culture of service excellence, accountability, and continuous improvement across the site
Maintain and update tickets in alignment with SLA and KPI targets
Manage IT asset lifecycle including procurement, inventory, and disposal

What we offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year

Fulltime

Site Communications and Executive Support Lead

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States , Round Lake

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma required
some college coursework preferred
Candidates must not be allergic to penicillin or cephalosporins
Minimum 5 years of administrative assistant experience
Exceptional professionalism with strong verbal and written communication skills
Ability to multitask, prioritize, and independently handle complex projects with minimal direction
Strong attention to detail and high organizational capability
Advanced proficiency in PowerPoint, Word, Excel, Outlook, and comfort with internet/intranet applications

Job Responsibility

Providing dedicated administrative support to the Round Lake Drug Delivery Senior Leadership Team, including handling confidential and highly sensitive information
Professionally interacting with Global Vice Presidents, Directors, and key customer groups across the organization as well as outside of Baxter
Coordinating and managing projects for senior leaders, including event planning and on‑site activities
Creating and preparing communications, reports, and complex presentations
Developing and maintaining critical databases and spreadsheets to support site operations
Leading internal communication channels, including plant‑wide TVs, designated posting boards, and internal websites
Coordinating domestic and international travel arrangements
Managing schedules and calendars and preparing expense reports
Applying, implementing, and occasionally training others on internal policies
Collecting, compiling, and reporting monthly data for management reporting

What we offer

Medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)

Fulltime

Site Communications and Executive Support Lead

In the Site Communications and Executive Support Lead role, you will be supporti...

Location

United States , Round Lake

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma required
some college coursework preferred
Candidates must not be allergic to penicillin or cephalosporins
Minimum 5 years of administrative assistant experience
Exceptional professionalism with strong verbal and written communication skills
Ability to multitask, prioritize, and independently handle complex projects with minimal direction
Strong attention to detail and high organizational capability
Advanced proficiency in PowerPoint, Word, Excel, Outlook, and comfort with internet/intranet applications

Job Responsibility

Providing dedicated administrative support to the Round Lake Drug Delivery Senior Leadership Team, including handling confidential and highly sensitive information
Professionally interacting with Global Vice Presidents, Directors, and key customer groups across the organization as well as outside of Baxter
Coordinating and managing projects for senior leaders, including event planning and on‑site activities
Creating and preparing communications, reports, and complex presentations
Developing and maintaining critical databases and spreadsheets to support site operations
Leading internal communication channels, including plant‑wide TVs, designated posting boards, and internal websites
Coordinating domestic and international travel arrangements
Managing schedules and calendars and preparing expense reports
Applying, implementing, and occasionally training others on internal policies
Collecting, compiling, and reporting monthly data for management reporting

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave

Fulltime

Site Communications and Executive Support Lead

In the Site Communications and Executive Support Lead role, you will be supporti...

Location

United States , Round Lake

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma required
some college coursework preferred
Candidates must not be allergic to penicillin or cephalosporins
Minimum 5 years of administrative assistant experience
Exceptional professionalism with strong verbal and written communication skills
Ability to multitask, prioritize, and independently handle complex projects with minimal direction
Strong attention to detail and high organizational capability
Advanced proficiency in PowerPoint, Word, Excel, Outlook, and comfort with internet/intranet applications
Applicants must be authorized to work for any employer in the U.S.
We are unable to sponsor or take over sponsorship of an employment visa at this time.

Job Responsibility

Providing dedicated administrative support to the Round Lake Drug Delivery Senior Leadership Team, including handling confidential and highly sensitive information
Professionally interacting with Global Vice Presidents, Directors, and key customer groups across the organization as well as outside of Baxter
Coordinating and managing projects for senior leaders, including event planning and on‑site activities
Creating and preparing communications, reports, and complex presentations
Developing and maintaining critical databases and spreadsheets to support site operations
Leading internal communication channels, including plant‑wide TVs, designated posting boards, and internal websites
Coordinating domestic and international travel arrangements
Managing schedules and calendars and preparing expense reports
Applying, implementing, and occasionally training others on internal policies
Collecting, compiling, and reporting monthly data for management reporting

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits

Fulltime

Site Communications and Executive Support Lead

In the Site Communications and Executive Support Lead role, you will be supporti...

Location

United States , Round Lake

Salary:

64000.00 - 88000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

High school diploma required
some college coursework preferred
Candidates must not be allergic to penicillin or cephalosporins
Minimum 5 years of administrative assistant experience
Exceptional professionalism with strong verbal and written communication skills
Ability to multitask, prioritize, and independently handle complex projects with minimal direction
Strong attention to detail and high organizational capability
Advanced proficiency in PowerPoint, Word, Excel, Outlook, and comfort with internet/intranet applications

Job Responsibility

Providing dedicated administrative support to the Round Lake Drug Delivery Senior Leadership Team, including handling confidential and highly sensitive information
Professionally interacting with Global Vice Presidents, Directors, and key customer groups across the organization as well as outside of Baxter
Coordinating and managing projects for senior leaders, including event planning and on-site activities
Creating and preparing communications, reports, and complex presentations
Developing and maintaining critical databases and spreadsheets to support site operations
Leading internal communication channels, including plant-wide TVs, designated posting boards, and internal websites
Coordinating domestic and international travel arrangements
Managing schedules and calendars and preparing expense reports
Applying, implementing, and occasionally training others on internal policies
Collecting, compiling, and reporting monthly data for management reporting

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits

Fulltime

Team Lead, IT support APAC

As Team Lead, IT Support, APAC, you will be based in our Singapore office, stepp...

Location

Singapore , Singapore

Salary:

Not provided

Adyen

Expiration Date

Until further notice

Requirements

2-5+ years of people management and leadership experience in an IT Support, technical support, engineering, or similar technical environment
Proven ability to recruit top talent, manage performance, and get the absolute best out of each team member through coaching and mentorship
Strong business acumen and know how to empower your team in their day-to-day stakeholder interactions
Deep administrative experience with cloud tools and identity providers (Google Workspace, Okta, Jamf, Slack) and robust experience managing MacOS environments
Hands-on knowledge of ticket management systems, data analysis, and a proven track record of using scripting/automation to reduce manual workloads
Strong technical understanding of meeting room equipment (Logitech, Zoom Rooms), Event Spaces/All-hands areas, and monitoring/observability tools like Grafana
Fluent in English (written and spoken) with excellent, sharp communication skills
Requires a strong in-office presence to foster team collaboration, with the ability to manage a distributed team across APAC effectively

Job Responsibility

Lead & define success
Set the Vision: Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals
People Leadership: Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR)
Drive Performance: Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale
Culture Carrier: Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified
Deliver results & scale impact
Operational Excellence: Deliver a best-in-class support experience for the APAC region, ensuring high standards of technical resolution and internal customer service
Automation & Process Improvement: Actively identify opportunities to eliminate toil by automating repetitive tasks and continuously improving internal IT systems and workflows
Project Delivery: Coordinate the planning, scoping, and agile execution of support improvement projects. Monitor progress, manage timelines and budgets, and aggressively unblock your team to ensure delivery
Technical Guidance: Make the right architectural and tooling decisions to support your team, ensuring technology choices fit into the broader business strategy

Fulltime

Team Lead, Customer Support

We are looking for a Customer Support Team Leader to join a high-growth team on ...

Location

Poland

Salary:

Not provided

SmartRecruiters

Expiration Date

Until further notice

Requirements

General ATS experience
Strong knowledge of Support Case tracking systems (SalesForce and JIRA are a plus)
Excellent English skills
Ability to interact and communicate professionally and confidently with a diverse customer base
Customer support experience, preferably in the Enterprise space
Strong interpersonal, written and spoken communication skills
Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
Experience in technical customer support in a SaaS environment
A passion for technology and a drive to change the world
Positive, energetic, with a can-do attitude

Job Responsibility

Interact every day with SmartRecruiters teams and customers to answer questions, resolve issues, educate, and help them succeed
Take on a portion of the escalated customer support cases (externally escalated by customers)
Be the main point of escalation for Customer Support Agent (internally escalated)
Attend weekly Support calls with 2-4 SmartRecruiters Enterprise customers, to answer support related questions and push support cases to resolution
Lead internal training sessions for Tier 1 and Tier 2 Support Agents
Manage and contribute responses to internal questions from Tier 1 and Tier 2 Support agents on the Support slack channel on a daily basis
Schedule and lead new hire training and enablement sessions
Contribute to weekly Support team meetings
Drive a high level of customer satisfaction
Identify, test, and call out technical issues

What we offer

Competitive salaries
Generous equity
Strong internal mobility
Remote-friendly culture

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Executive Support Team Lead

Job Description

Job Responsibility

Requirements

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