Executive Support Supervisor

• Lead, coach, and develop a high-performing Executive Support team (day-to-day people leadership and development planning)
• Ensure consistent, high-quality service delivery across all executive support tiers
• Own ESS operational performance management (SLAs, KPIs, quality checks, trend analysis)
• Manage and resolve escalations
• proactively identify risks and service gaps
• Build and maintain strong partnerships with senior stakeholders
• gather feedback and align expectations
• Lead a dedicated internal project within ESS Team Squads (scope, milestones, delivery, risks, stakeholder comms)
• Manage workforce planning, scheduling, resource allocation, and workload balancing (including coverage planning)
• Drive process excellence, innovation, and adoption of productivity/AI tools and automation opportunities
• Oversee onboarding, training, and capability building for ESS roles (materials, standards, and ways of working)
• Ensure confidentiality, compliance, and risk management across Executive Support operations (policies, security, conduct)

• 3+ years of people leadership experience (HR/shared services/service delivery)
• Strong understanding of Executive Support processes, workflows, and operating models
• Executive presence and professional maturity when working with senior leaders
• Senior stakeholder management and customer orientation (anticipating needs, handling sensitive situations)
• Coaching and team development capability (performance and capability building)
• Service delivery governance (standards, service catalog, SLAs)
• Operational performance management (KPI design/monitoring, quality controls, escalation handling)
• Process improvement expertise (Lean/Kaizen or similar continuous improvement methods)
• Project management skills (planning, milestones, risk management, cross-functional delivery)
• Strong communication skills (clear, concise written and verbal communication)
• High discretion and confidentiality mindset (data sensitivity and trust)
• Change leadership and adaptability in a fast-paced, ambiguous environment
• Analytical/problem-solving skills (trend identification, root-cause thinking, pragmatic solutions)
• Digital/tech savviness and experience with key tools (e.g., Outlook, Egencia, Concur) plus interest in AI/productivity tools
• High cultural awareness and ability to collaborate effectively across geographies (EMEA/global context)
• Fluent English (additional European language as an asset)

Additional European language