Executive Support Analyst, Wells Fargo

Wells Fargo

Location:
United States, Iselin

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

44.23 - 69.71 USD / Hour

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Job Description:

Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.

Job Responsibility:

Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success
re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals

Requirements:

4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
At least 2 years demonstrated experience providing white-glove IT support to C-suite executives
Experience managing VIP incidents and escalations with urgency and professionalism
Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)
Flexible to support irregular hours, on-call coverage, and executive travel/events
Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)
Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)
Experience with device management platforms (Intune, SCCM)

Nice to have:

Proven track record delivering white-glove technology support to executives or senior leaders
Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly
Strong executive presence and communication skills
able to simplify complex issues in plain language
Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism
Experience in regulated industries (financial services preferred) with awareness of compliance and risk
Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality
Deep understanding of corporate IT policies, compliance, and security protocols
Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)
Skilled in workflow optimization and identifying opportunities for automation or simplification

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
October 09, 2025

Expiration:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Executive Support Analyst