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The Executive Steward is directly responsible of maintaining and controls a high level of guest service achieved by ensuring consistent and thoughtful service, demonstrated to the staff, sharing a passion for excellence and enthusiasm into everything they do.
Job Responsibility:
Oversee all stewarding operations, including forecasting, scheduling, training, and team development
Ensure cleanliness and organization of all back-of-the-house F&B areas, including dishwashing, silverware, cutlery, and glassware
Ensure proper use and preventative maintenance of stewarding equipment and machinery
Control labor and operating expenses through effective scheduling, budgeting, inventory, and cost control
Anticipate operational needs and ensure availability of materials, supplies, and equipment
Collaborate closely with Culinary, Food & Beverage leadership, and supervisors to ensure seamless operations
Foster a positive, respectful, and trust-based work environment, leading by example at all times
Participate in operational meetings and employee relations initiatives to support team engagement and performance
Requirements:
Minimum 5 years of management experience in Stewarding operations within a luxury hotel or resort
Ability to adapt to working in a remote location
Excellent communication skills in English
Spanish is preferred
Strong leadership, organizational, and cost-control skills
Commitment to Four Seasons values and delivering service excellence guided by the Golden Rule
What we offer:
Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Employee discount for stays at any Four Seasons worldwide
Complimentary dry cleaning for employee uniforms
Complimentary employee meals
Access to hotel fitness and wellness programs (where applicable)
Recognition programs and employee wellness initiatives