Executive/Senior Executive (Tenancy Management)

• Assist in the timely and effective monthly collection of rental payments from tenants
• Communicate with tenants regarding rental payments through various channels (phone calls, text, email, and formal letters)
• Send reminders and follow-up notices to tenants regarding upcoming and past-due rental payments
• Serve as the point of contact between management and tenants
• understand tenant's reasons for non-payment and escalate assistance accordingly
• Update and maintain records of communication with tenants, payment statuses, and agreed repayment plans in the collection system
• Assist in preparing rental statements, late payment notices, and other collection-related documentation
• Maintain digital and physical files for easy retrieval and auditing
• Reconcile tenant accounts to identify discrepancies and ensure accuracy of outstanding balances
• Collaborate with the Finance/Collection department to resolve payment issues
• Prepare collection reports and report any specific collection issues
• Foster positive landlord-tenant relationships while ensuring timely rental collection and long-term business opportunities

• Diploma or Degree in Business Administration, Accounting, or a related field
• Minimum of 2 years of experience in credit control or debt collection
• Proficiency in Microsoft Office (especially Excel for tracking payments)
• Passionate about record keeping and maintaining high data accuracy
• Strong communication and negotiation skills
• Empathy and patience when dealing with difficult situations or sensitive tenant issues

Experience in customer service, administrative, or data entry roles is an added advantage

• Positive work environment
• Trusting and supportive management team
• Rewards employees generously for good performance
• Emphasizes personal growth