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Executive/Senior Executive (Tenancy Management)

https://www.randstad.com Logo

Randstad

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Location:
Malaysia , Putrajaya

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Category:

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Contract Type:
Not provided

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Salary:

4000.00 - 6000.00 MYR / Month

Job Description:

Assist in the timely and effective monthly collection of rental payments from tenants. Communicate with tenants regarding rental payments through various channels (phone calls, text, email, and formal letters). Send reminders and follow-up notices to tenants regarding upcoming and past-due rental payments. Serve as the point of contact between management and tenants; understand tenant's reasons for non-payment and escalate assistance accordingly. Update and maintain records of communication with tenants, payment statuses, and agreed repayment plans in the collection system. Assist in preparing rental statements, late payment notices, and other collection-related documentation. Maintain digital and physical files for easy retrieval and auditing. Reconcile tenant accounts to identify discrepancies and ensure accuracy of outstanding balances. Collaborate with the Finance/Collection department to resolve payment issues. Prepare collection reports and report any specific collection issues. Foster positive landlord-tenant relationships while ensuring timely rental collection and long-term business opportunities.

Job Responsibility:

  • Assist in the timely and effective monthly collection of rental payments from tenants
  • Communicate with tenants regarding rental payments through various channels (phone calls, text, email, and formal letters)
  • Send reminders and follow-up notices to tenants regarding upcoming and past-due rental payments
  • Serve as the point of contact between management and tenants
  • understand tenant's reasons for non-payment and escalate assistance accordingly
  • Update and maintain records of communication with tenants, payment statuses, and agreed repayment plans in the collection system
  • Assist in preparing rental statements, late payment notices, and other collection-related documentation
  • Maintain digital and physical files for easy retrieval and auditing
  • Reconcile tenant accounts to identify discrepancies and ensure accuracy of outstanding balances
  • Collaborate with the Finance/Collection department to resolve payment issues
  • Prepare collection reports and report any specific collection issues
  • Foster positive landlord-tenant relationships while ensuring timely rental collection and long-term business opportunities

Requirements:

  • Diploma or Degree in Business Administration, Accounting, or a related field
  • Minimum of 2 years of experience in credit control or debt collection
  • Experience in customer service, administrative, or data entry roles is an added advantage
  • Proficiency in Microsoft Office (especially Excel for tracking payments)
  • Passionate about record keeping and maintaining high data accuracy
  • Strong communication and negotiation skills
  • Empathy and patience when dealing with difficult situations or sensitive tenant issues
What we offer:
  • Positive work environment
  • Trusting and supportive management team
  • Rewards employees generously for good performance
  • Emphasizes personal growth

Additional Information:

Job Posted:
February 28, 2026

Expiration:
March 27, 2026

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