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An Executive Operations Assistance should work under Directors & Operations Manager and manages end-to-end digital retail processes. Key duties include maintaining website design, development, content management & product listings on the website, overseeing inventory and fulfilment, and resolving customer returns. They act as the bridge between warehouses, courier services, and digital storefronts to drive operational efficiency.
Job Responsibility
Website Management: Design, Development and content management on the website
Marketplace Management: Updating product catalogues, optimizing pricing, and managing promotions on website and e-commerce platforms
Inventory & Fulfilment: Monitoring stock levels to prevent stock-outs and coordinating the order lifecycle from processing to delivery
Data Analytics: Using advanced Excel to track sales trends, manage margins, and provide operational reports
Vendor Coordination: Liaising with warehouse staff, couriers, and suppliers to ensure on-time delivery and logistics management
Customer Resolution: Overseeing and Handling escalations, returns, refunds, and customer inquiries to ensure high satisfaction rates
Co-ordinations: Manages and coordinates with meeting with teams, vendors, customer and suppliers
Technical Acumen: Understanding of web development languages (e.g., HTML, CSS, JavaScript, backend frameworks) and web architecture
Leadership: Strong cross-functional communication and conflict-resolution skills
Requirements
1 to 4 years of hands-on experience in e-commerce, retail, or supply chain operations
proficiency with marketplace seller panels and advanced spreadsheet management
strong analytical capabilities, problem-solving, and communication