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Kitchen Tune-Up Logo Kitchen Tune-Up · Office Administration

Executive & Operations Assistant

United States, Bloomfield Employment contract 24.00 - 28.00 USD / Hour · Job Posted May 29, 2026
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Job Description

We are a multi-award-winning local business operating two home-services franchises — Kitchen Tune-Up and Bath Tune-Up of Bloomfield, NJ — along with a fast-growing eCommerce brand. We have earned four national HFC awards in 2026, Suburban Essex Bronze Winner 2025, and maintain 4.9/5 reviews across all platforms. The founder is hiring a sharp, organized Executive & Operations Assistant to be his right hand — someone who can hold the calendar, run point on customer follow-ups, keep operations humming, and confidently pick up the phone.

Job Responsibility

  • Own and protect the founder's calendar
  • schedule, confirm, and reschedule meetings
  • Triage email inboxes daily
  • draft replies
  • surface what needs attention
  • Prep meeting agendas and capture notes
  • chase action items to close
  • Manage personal admin overflow (travel, vehicle, document renewals)
  • Cancelled appointment recovery — call cancelled and no-show consultations to reschedule
  • Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
  • Proposal follow-up — call open proposals to answer questions and move them to close
  • Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
  • Past customer outreach — review requests, referral asks, repeat-business calls
  • Coordinate vendor payments through Bill.com (you prep, founder approves)
  • Help run payroll cycles through Gusto
  • Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
  • Help plan and execute showroom events (design open houses, vendor partner events)
  • Coordinate with our in-house crew
  • Respond to Amazon Seller Central customer messages (<24 hr SLA)
  • Brief and schedule our content creator across social platforms
  • Track inventory and flag reorder points
  • Organize company documents in Google Drive and Notion
  • Maintain vendor contract registry (COIs, W-9s, renewal dates)
  • Coordinate vehicle maintenance and registration

Requirements

  • 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
  • Comfortable on the phone — you don't hesitate to pick up and call. Sales background or appointment-setting experience is a strong plus
  • Experience working in small business or franchise environments
  • Strong with technology — Google Workspace, Slack, CRMs
  • quick learner on new tools
  • You use AI tools daily (Claude, ChatGPT) — required, not nice-to-have
  • Calm, organized, and proactive — you follow up without being asked
  • Live within 25 minutes of Bloomfield, NJ
  • Reliable transportation
  • Professional written and verbal communication

Nice to have

  • Bilingual Spanish
  • Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
  • Home services, contracting, or real estate industry background
  • Prior appointment-setting or inside-sales experience

What we offer

  • Performance bonus: $25 per appointment recovered from cancelled/no-show
  • $50 per closed proposal you helped move
  • 20 hours/week to start, with clear path to 30–40 hours if the fit is right
  • Flexible scheduling — school hours, light Fridays, etc. negotiable
  • Equipment provided (laptop, phone stipend)
  • Growth path — as our businesses scale, your scope and pay grow with you
  • Flexible work from home options available
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