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An exciting opportunity has arisen for correspondence support within the Ministerial and Public Communications Division within the Department for Education. Temp role for 3 months. Core to the role will be written skills, influencing and communication skills. You will need to feel confident in speaking to a wide range of staff from all grades across the department in order to analyse correspondence and propose a response using pre-approved briefing material. Duties will vary over time and the role holder will need to be adaptable and resilient, ready to undertake a diverse range of tasks.
Job Responsibility:
Dealing with incoming emails and letters, analysing content and progressing them through a Microsoft customer relationship management (CRM) system
Liaise with policy teams to request input into responses
Maintain close and effective working relationships with internal and external stakeholders
Learn how to share and communicate up to date information with your team members
Other administrative duties involved with correspondence handling
Support the wider team by identifying potential improvements to the way we work and promoting your ideas
Requirements:
Strong focus on meeting the needs of our customers
Strong team player, working effectively to support colleagues and maintain a strong team dynamic
Excellent written and organisational skills
Strong communication skills with the ability to communicate and engage with a range of external stakeholders
Attention to detail and take pride in your work
Ability to work independently and as part of a team to meet our targets
What we offer:
Guaranteed interview for veterans or spouses/partners of military personnel who meet the essential criteria
Guaranteed interview for candidates with a disability who meet the essential criteria